Claims Handling

A Retired Judge, a Hailstorm, and a “Corporate Secret”

Apr 19, 2026 By Chip Merlin

Racing to the Bottom with Direct Inspection, Virtual Inspection, and Inspection-Only Claims Adjustment

Apr 02, 2026 By Chip Merlin

Are “Trade Secrets” Becoming the Insurance Industry’s Shield Against Accountability?

Mar 28, 2026 By Chip Merlin

Why is State Farm in the News So Often About Claims-Handling Issues?

Feb 18, 2026 By Chip Merlin

Why Is the State Farm Wildfire Market Conduct Exam Taking So Long? This Matters to Los Angeles Policyholders

Feb 17, 2026 By Chip Merlin

Can Policyholders Rely Upon What Property Claims Adjusters Tell Them?

Feb 15, 2026 By Chip Merlin

Why Do So Many Disaster Claims Feel Like a Fight by Design?

Feb 10, 2026 By Chip Merlin

Ice Dams, Lay Witnesses, and Bad Faith Claim Handling

Jan 28, 2026 By Chip Merlin

Why Is State Farm Asking the Oklahoma Supreme Court to Protect Its Secret Claims Playbook?

Jan 22, 2026 By Chip Merlin

Washington’s Proposed Claims Handling Regulations Matter, and Other States Should Pay Attention

Jan 11, 2026 By Chip Merlin

One Year After the Wildfires and the Real Insurance Fire Still Burns

Jan 07, 2026 By Chip Merlin

Claims Excellence for Whom?

Dec 19, 2025 By Chip Merlin