The Texas Department of Insurance Deserves to Know Your Complaints About an Insurance Company or Adjuster

If you are unhappy or have a complaint with how you were treated by your insurance company or adjuster it’s important to let the Texas Department of Insurance know. Many people do not realize that they can file an official complaint with the Texas Department of Insurance (“TDI”) for various bad acts or mistreatment by the insurance company or its adjusters or other personnel. The process is actually quite simple. Continue Reading

Insurance Company Adjuster Training Scripts and Role Paying

Chip Merlin and April Hall

Insurance companies spend time training their insurance adjusters. Training is a very important. It sets the tone and culture of how the claims department functions. Training can be ethical and professional as discussed by Ken Brownlee in Insurance Companies Must Perform in Good Faith Regardless of Their Customer’s Imperfect Actions. It can also lead into bizarre scenarios as exampled by the “Jewish Lawyers List” in Hindin v. State Farm – The Landmark Claims Practice Case That Few Know About Finally Ends. Continue Reading

California Passes Law Requiring Insurance Companies Take Specific Measures To Periodically Review The Estimated Replacement Cost Of Structures Insured Under Residential Property Insurance Policies

Last month, California passed legislation that requires residential property insurers to take specific measures to review the estimated cost of rebuilding or repairing structures insured under residential property insurance policies. Assembly Bill 1797 added section 10103.4 to California’s Insurance Code. With certain, limited exceptions, under the new statute, residential property insurers must, at least biennially, at the time of renewal of a policy, offer to provide the insured an updated estimate of the cost to rebuild or replace the insured structures, or offer updated coverage limits based on an inflation factor that reflects the cost of construction in the policyholder’s geographic area. Continue Reading

Hurricane Florence Online Resources Available from United Policyholders

After a disaster, United Policyholders is always a good resource to review for policyholders and family members of those with a home or business affected by the hurricane. This non-profit organization has many programs and services that may guide you in the aftermath of a storm when stress levels are high, and you have many questions. Continue Reading

Insurance Companies Must Perform in Good Faith Regardless of Their Customer’s Imperfect Actions

Rene Sigman (Head of Texas Litigation)

Larry Bache (Twin Brother to Justin Timberlake)

Insurance companies routinely argue for immunity from their wrongful actions because acts of their customers are not perfect following a loss. Policyholders are not claims specialists. Policyholders generally are not in the insurance claims business much less the civil litigation business which the insurance industry is the number one participant by far. Continue Reading

Repairing Hurricane Florence Flood Damage to Golf Courses

Prior to becoming an attorney, Shane played collegiate golf at Notre Dame and also competed professionally on a developmental tour for the LPGA

In addition to the beautiful beaches, one of the things for which Myrtle Beach, South Carolina, is well-known is its golf courses. Because there is a year-round temperate climate, and Myrtle Beach has courses designed by world-famous architects, including Arnold Palmer, Jack Nicklaus, Robert Trent Jones, and Greg Norman, it is many golfers’ favorite golf destination. North Carolina is also known for many championship golf courses, several of which were designed by well-known golf course architect Donald Ross. Continue Reading

Refusing to Answer Questions at an EUO is Usually Not A Good Idea

Recently, it seems like I have been privy to a relatively high number of insureds asked by their carrier, following a loss, to submit to an examination under oath (commonly referred to as an EUO). The most common question I received was, “Can I just choose not to answer or attend?” Although the choice is ultimately the insureds and the ramifications of refusal vary by justification, when dealing with Arizona insureds, I generally advise against such blanket refusals. Continue Reading

How Does a Flood Insurance Claim Work? Tips to Get Your Florence Flood Claim Quickly Paid

Flood insurance claims are different than regular property insurance claims because virtually all flood insurance claims have to follow federal regulations. The vast majority of all flood insurance policies are written through the National Flood Program. Even if a private company known as a Write Your Own (WYO) is listed as the insurer on the first pages of the policy, these insurers are merely participants in the National Flood Program and the ultimate payments do not come from them but out of the United States Treasury. Continue Reading

Hurricane Florence – What Does My Flood Insurance Policy Cover?

Florence battered the Carolina Coast with 90mph winds when it made landfall near Wilmington, North Carolina on September 14, 2018. Florence downgraded to a tropical storm Friday evening and is now crawling across South Carolina at a drastically slow rate of approximately 5mph. The Carolinas are now facing the devastating effects of catastrophic storm surge, flash flooding, and prolonged river flooding. Some parts of North Carolina are already inundated with over thirty inches of rain. Continue Reading

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