Claims Handling

Are Catastrophe Claims Adjusters Being Overworked, Provided Too Many Losses to Properly Handle, Provided Wrong Directions to Adjust Losses, or Simply Being Asked to Adjust Claims In a Manner Not Reflecting Good Faith Claims Handling?

Jan 22, 2025 By Chip Merlin

Delay, Deny, Defend Professor Offers Suggestions for Meaningful Insurance Claims Reform

Jan 09, 2025 By Chip Merlin

Amica Finishes Number One in Claims Customer Satisfaction—Lessons For Adjusters About the Role of Empathy In an AI Claims Handling World

Dec 27, 2024 By Chip Merlin

One Example of How Florida’s Politicians Harmed Florida Policyholders By Passing Insurance Lobby Laws

Oct 28, 2024 By Chip Merlin

The Ongoing Issue of Field Adjuster Independence: Why Xactimate and Florida’s Emergency Rule are at Odds with Policyholders’ Interests

Oct 25, 2024 By Chip Merlin

Florida’s Emergency Ethical Rule Conflicts with Xactimate’s License Agreement – Another Example of Insurance Industry Control in Florida

Oct 24, 2024 By Chip Merlin

Church Mutual Prevails in Latest Hurricane Laura Bad Faith Case: Key Differences and Lessons Learned

Oct 20, 2024 By Chip Merlin

Church Mutual’s Claims Practices Under Scrutiny: Lessons from the First Baptist Church of Iowa Case

Oct 19, 2024 By Chip Merlin

The Regulatory Blind Spot: How Insurance Departments Fail to Detect Systemic Bad Faith Claims Practices

Oct 02, 2024 By Chip Merlin

Leakage and McKinsey Claims Process Handling Still at Issue

Sep 12, 2024 By Chip Merlin

Are Insurers Using “New Construction” Xactimate Settings Wrongfully Underpaying Claims?

Sep 11, 2024 By Chip Merlin

Mold, Sewage, and Delayed Adjustments or Indecision

Aug 26, 2024 By Chip Merlin