David Berardinelli's Fight Against Allstate's Claims Culture
David Berardinelli made a presentation at NAPIA's Convention on Friday. His topic, "From 'Good Hands' to Boxing Gloves: How Allstate Changed Casualty Insurance in America," was an excellent and updated version of a speech I have seen before. Many of his points are important to understanding why the claims culture has changed so much over the past twenty years. Sadly, part of the story he tells reflects the greed of some executives in the financial industry.
For property insurance claims, Allstate has adopted a procedure called Claims Core Process Redesign. Following Allstate's battle with Florida's Office of Insurance Regulation, several documents discussing Claims Core Process Redesign were made public. For those of us engaged in Allstate claims and coverage cases, Allstate's new claims program has been dubbed, "NEX Gen." We had somebody take notes during a speech given by two Allstate claims executives about this new program at the recent ACE Claims Conference in Las Vegas. We will post on that later.
At the end of Berrardinell's speech, he showed an Allstate television ad that had the most bizarre sounding but (most likely) unintentionally accurate pitch:
"Just Because You Have Insurance Doesn't Mean You Are Protected...That's Allstate's Stand."
Amen.
I was a staff adjuster during Allstate's Claim Core Process Redesign - it was an experience of learning how to lower claims settlement amounts. I resisted, lost several annual bonus opportunities, and eventually left Allstate. It reinforced my work ethic as a Public Adjuster.
We're the good guys, we wear the white hats!
Don Wood, Suncoast Claims Inc.
The link for "several documents discussing Claims Core Process Redesign were made public" is down. Do you have a re-direct?
Thanks for letting us know about the dead link. The URL had changed. We've corrected the link back to the Allstate documents.
Ruck
Allstate's GOAL is to maximize profits by offering lowball settlements to policyholders. Those who refuse are treated to years of expensive litigation.
We have been fighting for justice for 14 years!
Song I wrote about this criminal company. Title: You're NOT in god hands.
http://www.youtube.com/laylafanucci2
I am looking for a copy of the Allstate homeowners policy issued in NJ between 1971 and 1976. Perhaps you know where I may find a copy
The documents discussing Claims Core Process Redesign have been scrubbed from Allstate's website. Do you have another resource as to where I can get a copy of those documents?