Former Claims Supervisor Confirms Insurance Companies Wrongfully Delay and Deny Legitimate Claims
Richard Dietz, a former claims supervisor with Farmer's Insurance Group, has taken to the airwaves to confess the sins of his former employer, co-workers and himself. His video is being broadcast in the state of Washington in support of a consumer protection referendum which would provide financial penalties for insurers that wrongly delay or deny claims.
In the 30-second video, Dietz states:
"I used to be an Insurance Claims Supervisor. When I started out, it was human beings making decisions. Now insurance companies use computer programs to automatically cut 20 percent from what they know they owe on a claim.
I was forced to use it. You even got bonuses for denying claims.
In Washington state, it’s not illegal for insurance companies to delay or deny legitimate claims. They want you to give up. And they’re getting away with it."
You can view the video by clicking below:
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Certainly Mr. Dietz won't get in trouble for his honesty, right? Wonder what happened between him and Farmers Ins. Co. that has made him (finally) come forward?
Bottom line, he was an employee trying to make a living and following the rules of his employer - whether he felt they were right or wrong.
It is situations like this that give policyholder advocates an opportunity to see the "inner workings" of an insurance company. In this instance, Farmers.
SHIRLEY HEFLIN
I am a homeowner in California (central valley) and have had
my home since 1993 with the same insurance company ever since which is FIRST NATIONAL INSURANCE COMPANY OF AMERICA. (SAFECO INSURANCE COMPANY) which they handle my auto insurance as well as my homeowners policy. Recently (now comming up on a year to date) I filed a claim for property damage and loss of property as a result of being burglarized. My insurance company SAFECO INSURANCE has done nothing but delay payment, while working on every avenue of how NOT TO PAY this claim. 11 year old bankruptcy and selling personal items on ebay is what they are holding against me as they seem to think this is a business. I operate heavy equipment for a living and buying and selling things is something I do for fun. I am so furious with SAFECO INSURANCE and how they have handled my claim, not only have I been violated by the burglary, but now I have to fight for what I pay each quartly payment of insurance for WHAT!! I am not sure who has ripped me off more? "SAFECO INSURANCE" or the thieves who stole my property!!
Unsatisfied Policy Holder to say the least!
M.J.D.