Claim Delay, Claim DeniaI, and Underpayment Issues Dominate Consumer Complaints About Insurers
The National Association of Insurance Commissioners released its Top Insurance Complaints for 2008. Poor claims service is the primary reason customers complain about their insurance companies. More than half of all complaints about the service or actions of an insurance company concern claims issues.
Here are the top five reasons with percentage to total complaints:
| Claim Handling Delay | 19.4% |
| Claim Handling Denial | 18.43% |
| Claim Settlement Unsatisfactory | 14.27% |
| Claim Handling Other | 6.01% |
| Underwriting Premium and Rating | 4.74% |
