Claims Handling

Why Do So Many Disaster Claims Feel Like a Fight by Design?

Feb 10, 2026 By Chip Merlin

Ice Dams, Lay Witnesses, and Bad Faith Claim Handling

Jan 28, 2026 By Chip Merlin

Why Is State Farm Asking the Oklahoma Supreme Court to Protect Its Secret Claims Playbook?

Jan 22, 2026 By Chip Merlin

Washington’s Proposed Claims Handling Regulations Matter, and Other States Should Pay Attention

Jan 11, 2026 By Chip Merlin

One Year After the Wildfires and the Real Insurance Fire Still Burns

Jan 07, 2026 By Chip Merlin

Claims Excellence for Whom?

Dec 19, 2025 By Chip Merlin

Florida’s New Artificial Intelligence Claims Bill

Dec 09, 2025 By Chip Merlin

The Seven-Page Myth: Chubb’s Incredible Claim That It Has No Claims Manuals

Nov 07, 2025 By Chip Merlin

When Whistleblowers Speak: Heritage’s Lawsuit Against Its Own Adjuster Opens the Claims Handling Black Box

Nov 05, 2025 By Chip Merlin

Zalma on Insurance Company Claims Excellence

Oct 10, 2025 By Chip Merlin

A Deep Dive into Insurance Claims: Insights from Chip Merlin’s Interview with Steven Bush

Jul 27, 2025 By Chip Merlin

Why an Advance Payment Doesn’t Mean Your Claim Is Covered (Even in Wildfire Cases)

Jun 20, 2025 By Derek Chaiken