Claims Handling

The Seven-Page Myth: Chubb’s Incredible Claim That It Has No Claims Manuals

Nov 07, 2025 By Chip Merlin

When Whistleblowers Speak: Heritage’s Lawsuit Against Its Own Adjuster Opens the Claims Handling Black Box

Nov 05, 2025 By Chip Merlin

Zalma on Insurance Company Claims Excellence

Oct 10, 2025 By Chip Merlin

A Deep Dive into Insurance Claims: Insights from Chip Merlin’s Interview with Steven Bush

Jul 27, 2025 By Chip Merlin

Why an Advance Payment Doesn’t Mean Your Claim Is Covered (Even in Wildfire Cases)

Jun 20, 2025 By Derek Chaiken

Delay, Deny, Defend: Jay Feinman Returns to Expose Insurance Industry Tactics

Jun 15, 2025 By Chip Merlin

Should Congress Enact a Federal Unfair Claims Practice Law? A Question That Needs Serious Consideration Following Congressional Investigation

May 16, 2025 By Chip Merlin

Understanding Leadership from Inside the Insurance Claims Machine: Reflections on Mike Fiato’s Vision

May 13, 2025 By Chip Merlin

Is It Proper for Field Adjusters to Only Look for What the Insured Shows as Damage?

Apr 11, 2025 By Chip Merlin

The Critical Role of Insurance Adjusters and the Growing Disenchantment in the Industry

Mar 26, 2025 By Chip Merlin

State Farm’s Water Protocol

Feb 27, 2025 By Chip Merlin

When Artificial Intelligence Becomes Wrongful Intelligence in Claims Handling

Feb 14, 2025 By Chip Merlin