Colorado Insurance Commissioner Michael Conway

Appointed by Governor John Hickenlooper, Michael Conway serves as Colorado’s Insurance Commissioner where he is tasked with regulating and monitoring insurance companies and insurance agents in Colorado. With the mission of Consumer Protection, Michael Conway and the Colorado Division of Insurance have streamlined a simple process for insurance consumers to file complaints against insurance companies that are mistreating, slow paying, or not paying their insurance claims.

The new system gives consumers the ability to state their complaints as well as allowing them to upload supporting documents, including policies, letters or other communications from insurance companies or agents. To make the process faster, consumers are notified by email anytime there is activity on the complaint that requires a consumer’s attention. People will be able to communicate directly and securely with the Division through the portal about their complaints.

The Consumer Complaint Portal can be accessed through the Consumer – Ask A Question page of the Colorado Division of Insurance website. The Consumer Complaint Portal will require insurance consumers to create an account with an email address. After logging into the Consumer Complaint Portal, an insurance consumer has the ability to submit a complaint and upload supporting documents, including insurance policies and communications from insurance companies or agents. Insurance consumers are notified by email anytime there is activity on the consumer complaint that requires an insurance consumer’s attention.

Insurance consumers can also download and print a Consumer Complaint Form that can be mailed to the Division of Insurance at the below address:

Division of Insurance, Colorado Department of Regulatory Agencies
1560 Broadway, Suite 850
Denver, CO 80202
Phone: 303-894-7490 | 1-800-930-3745

Colorado Statute § 10-16-128 requires the Colorado Commissioner of Insurance to present an annual report on the number, nature, and outcome of complaints against insurers during the preceding twelve months. The Colorado Division of Insurance recouped $11.4 million related to its investigation of 3,100 insurance consumer complaints against insurance companies for the 2017-2018 fiscal year. Colorado consumer complaints against insurance companies are maintained on an online google database that can be accessed from this link.

If you are not certain of your insurance claim rights or if you have questions about your policy benefits, please do not hesitate to call Merlin Law Group attorneys in our Denver office.

  • Don

    My home in Pueblo, CO was hit with hail on 7/23/18; I reported it to my insurance (State Farm) immediately. I was told by State Farm to hold off on the claim till hail season passes. My roof has since been hailed on a few more times. I processed the claim last week and the adjuster acknowledges hail damage but is arguing the damage occurred in 2017 before I became insured by them.

  • John Moody

    I am a contractor who’s customer would like to file a complaint with The Dept of Regulatory Services against their homeowners insurance company. I wish to assist them in every way I can and am not sure exactly what documents will be required to upload when I assist them with submitting their complaint online. Exactly what documents will we need to produce to get the most expeditious results? I dont want them to have a big hassle but they are being scammed! Am I able to file a complaint with them on their behalf?