Partial and Advance Payments--An Insurance Company Attorney Claims that There is No Legal Obligation to Pay Undisputed Benefits
Why do insurance company attorneys tell their insurance company clients that they can abuse their policyholders with legal immunity? In my opinion, that is exactly what Parks Chastain has done in his post, Advances - Common Misconceptions. In his post, Chastain claims the following:
1. Generally speaking, most insurance policies do not require the insurance carrier to make an advance. Rather, the policies provide a timeframe for investigation and the insured’s compliance with conditions precedent to recovery. With only a couple of exceptions, there is no right to payment until the policyholder has complied with policy conditions.
2. Therefore, there is no “right” or “entitlement” to an advance.
3. Advance payments do not constitute an admission of liability. I direct your attention to T.C.A. § 56-7-131, a statute that seems to address both first and third party advance payments. To download a PDF copy, click here.
4. If a verdict results in favor of the insured, the advanced amount should reduce the amount awarded to the plaintiff. T.C.A. § 56-7-131.
5. Subsection (c) of T.C.A. § 56-7-131 specifically provides that any payments made by an insurance company shall be deemed to have been made pursuant to the limits of the policy, and shall be credited against the insurer’s obligation to the insured arising from the policy.
6. If an advance is made, and there is no coverage, the carrier should be entitled to recover that advance.
7. The statute also provides, as does most case law, that an advance does not toll any statute of limitations or contractual suit period.
I am not an expert in Tennessee insurance law-- yet. But if this is the mentality of Chastain’s clients, we should open an office in Memphis or Nashville because Tennessee policyholders need some help.
An insurance company that does not promptly pay undisputed benefits that can be determined under a property insurance policy is not acting in good faith. If any insurance company claims person wants to dispute this, please comment and let’s publish it here. I am not suggesting that insurance companies pay when there is no coverage or no additional amount of benefits that can be determined as owed. But, few states and few courts will let anybody get away with paying nothing by simply relying upon the clause in the standard property policy that says payment is not due until 30 or 60 days after one of three things happen:
- We reach agreement with you.
- An appraisal award is entered.
- A Judgment is entered.
Some of the commercial forms, such as those found in FM Global, specifically refer to payments in advance of final agreement of the loss and when those are due. So, policy language is important.
Most states have regulations, statutes, and case law which make the practice of doing what Chastain suggests illegal and would probably subject any insurer to a market conduct examination with penalties by a Department of Insurance. Could you imagine the onslaught of lawsuits if Chastain’s clients followed his suggestion that it is a myth that they have to pay “advance payment” before making one big final payment that could come months or years after a loss?
I find it curious that in all the years I have been taking depositions, I have heard only a couple of times an adjuster or claims manager testify that they had no obligation to pay undisputed portions of a claim. Most of the time, it comes from attorneys not trained in adjustment practices who are straining reliance upon the aforementioned clause. The cases become humorous as judges start asking, “so Mr. Chastain, you mean to tell me that your client has no legal accountability for not paying for anything on her hundred thousand dollar home because she disputed fifty dollars regarding the price of carpeting in the basement bathroom?”
I will do some more research on this topic. In the interim, insurance companies can help with the poor economic climate for attorneys by following Parks Chastain’s post.




It appears the matter referred to regards bodily injury or property damage payments to a claimant in a liability claim rather than a first party contractual direct damage property claim under a residential or commercial property loss. This would be governed by the general conditions attached to and forming part of the policy. Under most property policies ACV(actual cash value) is payable after certain conditions have been met. In my 36 year career I've encountered very few carriers unwilling to pay at least ACV on a covered loss. Coverage disputes are another matter.
Insurance Veteran,
My experinece and thoughts are very much akin to yours. I thought the statute would refer to third party situations, but I have not researched the statute to disagree with Chastain on that issue--I just assumed he was right on that.
However, he is dead wrong on the partial payments of amounts owed. I cannot imagine any respectable insurer openly claiming that they have no legal obligation to not pay anything until all the claimed beneftis are determined---even in Tennessee. Maybe companies that are caught trying to leverage a situation and force settlement by their customers want to have this argument expoused by their attorneys, such as Chastain. Still, I am waiting for any claims manager to agree to what he said. I bet some of the insurance department regulators that read this blog may be waiting to see if any insurer agrees with Chastain as well.
WOW!
Your website has the greatest information about
understanding insurance.
I'm sure I will be here again.
According to the "Tennesse Insurance Litigation Blog" website which contains Mr. Chastain's Resume, he certainly holds himself out to be an "expert" defense attorney in advising and representing insurance companies.
I just viewed the site for about a 1/2 hour and found it to be a very nice and informative site. One day it "gives the floor" to a defense attorney (like Mr. Chastain) to write an article and offer advice to insurance companies and the next day it "gives the floor" to a Plaintiff's attorney (can't recall his name) to write an article and he, in turn, offers his advice and opinions for the Plaintiffs/policyholders. I enjoyed the site.
Finally, I would venture to say that (maybe) Attorney Chastain takes this "hardnose" approach to attract insurance company clients. In #1 of his article that you cited, Chip, he says:
"1. Generally speaking, MOST insurance policies do not require the insurance carrier to make an advance..."
He's not saying that they SHOULD NOT make an advance. He just wrote that "...MOST insurance policies do not require the insurance carrier to make an advance." Indeed, it could be that, behind closed doors, he's advising and suggesting to the carrier that they should make an advance to help the insured during their time of need to avoid (or minimize) the potential of a bad faith lawsuit down the road.
Just my thoughts.
SHIRLEY HEFLIN