In 1990, the National Association of Insurance Commissioners adopted a new section to its model regulations relating to unfair property claims.1
Section 9 of the model regulation provides:2
A. When the policy provides for the adjustment and settlement of first-party losses based on replacement cost, the following shall apply:
(2) When a loss requires replacement of items and the replaced items do not match in quality, color or size, the insurer shall replace all such items in the area so as to conform to a reasonably uniform appearance. This applies to interior and exterior losses. The insured shall not bear any cost over the applicable deductible, if any.
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