The focus of insurance company vendors is on saving the insurance company money on indemnity dollars paid to the insurance company customers. They are not licensed adjusters with obligations of good faith to serve policyholders or uphold the public’s trust in the insurance industry. The big business of insurance vendors has devoted business development departments with skilled salespeople who incessantly try to sell claims managers on how the company they work for can reduce the amount of money paid to policyholders on a claim.
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