Larry Bache, Drew Houghton, and I gave a presentation to roofers and contractors at RoofCON in Oklahoma City today. The presentation provided a framework and history of how the insurance industry has successfully eroded the rights of policyholders in Texas, then Florida, and now Oklahoma.
During the speech, we took a few minutes to take a Merlin Poll. I have been conducting this poll from audience members in a number of my speeches since last Spring. It asks the audience to vote for the fairest paying residential and commercial insurance carrier. It also asks who is the worst paying residential and commercial insurance carrier.
I was surprised that USAA was voted the fairest paying residential insurance carrier. Maybe I shouldn’t be, because a group of Texas public adjusters at a TAPIA meeting voted USAA as the second-best paying residential insurance company behind Chubb. Chubb won today’s vote for the fastest paying commercial insurance company.
I can hear a number of readers thinking, “Chip, who is the worst paying insurance company?” In this RoofCON vote, State Farm was voted the worst paying residential and commercial insurance company.
The number of businesses at RoofCON highlighting their use of Artificial Intelligence must have been 95%. Is AI also taking over the roofing industry? I don’t think an AI robot is going to be nailing shingles any time soon. But AI and its presence in the roofing industry cannot be denied. I will write more about this topic because AI seems to be pushed across all industries, even if its value seems marginal.
Thought For The Day
“USAA’s broader mission — to provide excellent service and stand financially strong for its members — reinforces that their claims approach isn’t just transactional but part of a member-first culture rooted in serving military personnel and their families.”
—USAA Website
