I have found that more people become engaged, learn, and enjoy my speeches and presentations when I have an interactive session. Rather than stand behind a podium, I find an audience becomes involved when I am among them, asking questions and probing "why" they think the answer is a certain way.

So, my question to you is, why do you think a Consumer Reports study suggests that fifty percent of claims end up in a "fight?"

Another question is why do you think that America’s largest personal lines insurance company would allow a claims culture where a "Jewish Lawyers List" was mandated to be followed? I reported on this story in my post, Hindin v. State Farm – The Landmark Claims Practice Case That Few Know About Finally Ends.

This follows along my last two posts about insurance company claims practices. I will write what I think is the root cause of these tomorrow.

On a personal note, yesterday, my son Chase Merlin graduated summa cum laude with a degree in Cognitive Science from the University of Pennsylvania (I am a very proud father). The commencement ceremony is this morning and Penn alum John Legend will provide the keynote address.