Hawaii's Bad Faith Insurance Law is Heavily Influenced by California Case Law

Last week, I blogged about California case law and how California has influenced the modern day tort of bad faith in almost nineteen (19) different states. As I research and come to familiarize myself with the laws of Hawaii and insurance bad faith in Hawaii, I find that Hawaii’s bad faith laws and statues are not only heavily influenced by California case law, but that Hawaii is truly a jurisdiction where bad faith is just beginning to emerge.

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The Evolution of the Tort of Bad Faith is Heavily Influenced by California Cases

Someone recently asked me if bad faith tort claims originated in California. Although I cannot say that California is the jurisdiction in which bad faith claims were founded, I can safely say that the development of what we consider the current insurance bad faith tort cause of action is heavily influenced by two landmark California Supreme Court decisions: Comunale v. Traders & General Ins. Co., 50 Cal. 2d 654 (1958), and Gruenberg v. Aetna Ins. Co., 9 Cal. 3d 566 (1973).

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Refusal to Respond, Among Other Things, Results in Bad Faith Against Carrier

In a federal case from Washington, a company providing general contracting services found itself facing lawsuits for construction defects and its insurance company would not respond to its requests for coverage or indemnification.

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Virginia Federal Judge Puts Bad Faith On Hold

This week, I am writing about a Memorandum Opinion and Order entered by a federal judge on a bad faith issue. Although I usually blog about a court's reported opinion on a case as a whole, I thought I would take this opportunity to zoom in on a particular ruling in a bad faith case. This focus on a single step in the progression of a lawsuit allows for a more concentrated view of how individual rulings on certain issues throughout the course of litigation come together to create a case that is ready for trial.

 

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Court Rejects Insurer's Claim of Immunity From Bad Faith

There are many defenses an insurer can assert when faced with a bad faith lawsuit. In the case I write about today, an insurance company claimed it was immune from a bad faith lawsuit because the homeowner obtained her insurance coverage through a non-profit organization established to assist high-risk homeowners.

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Bad Faith Claim Survives Carrier's Motion to Dismiss

Insurers and their policyholders are more frequently clashing over sinkhole claims, and the Florida Legislature seems to be weighing in on the insurers’ side. In this case, the policyholder won; his insurer paid the policy limits after a Civil Remedy Notice, and his claim for damages caused by the insurer’s lack of good faith in handling the total loss claim has survived the first gauntlet: the insurer’s motion to dismiss.

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What is "Bad Faith" in California?

As we enter the New Year, it is a good time to review what constitutes "Bad Faith" in California. The case law has evolved over time and so have the statutes. I’ve heard people claim that bad faith doesn’t truly exist in California, but that assertion is simply untrue. The Courts have taken a very conservative approach to bad faith damages in the last ten years, however, there are times a truly exceptional case may sway both judge and jury when damages calculations are before them.

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Is Safeco "Hiding the Ball" ?

When evaluating the various bad faith allegations that can be asserted against a carrier, a number of things come to mind. Some of my prior posts addressed programs that are implemented to reward insurance company adjusters for paying less on claims. Some of my posts addressed how policyholders are subtly, if not overtly, discouraged from retaining a public adjuster or an attorney despite their right to do so. Other posts talked about legally strategic maneuvers taken by insurance companies, possibly Safeco, to play hard ball or not to play fair at all when it comes to litigating a bad faith case.

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And the Beat Goes On.... - Bad Faith Claims Handling is Not Just Recent Behavior

The battle between policyholders and their insurance companies has been going on for many, many years. The 1972 case of Hanover Insurance Company v. Hallford is a finding of bad faith arising from a windstorm claim. In the underlying lawsuit, Mr. Hallford filed an insurance claim with his carrier, Hanover Insurance Company, for windstorm damage to his home. When the claim could not be resolved, Mr. Halford filed a lawsuit for the benefits for the damage to his home and personal property, additional living expense and he alleged bad faith. Although Mr. Hallford indicated that he was seeking damages in the total amount of $15,000, no other specified amounts were itemized in the complaint. Hanover defended the allegations, stating that Mr. Hallford had not given notice of the loss, had not filed a windstorm claim with Hanover before filing suit, and that Mr. Hanover breached the policy by failing to comply with policy provisions that required him to give immediate written notice of the loss and a submit a sworn proof of loss within 60 days of the date of the loss.

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Bad Faith and Breach of Contract in the Same Lawsuit? Yes, But ...

Florida Statutes authorize a civil lawsuit against an insurer when it does not attempt “in good faith to settle claims [and] it could and should have done so, had it acted fairly and honestly toward its insured and with due regard for her or his interests.” Fla. Stat. § 624.155(1)(b)(1) (2011). In general terms, under Florida law, this “bad faith” lawsuit is not ripe for litigation until the insurance company is first held liable for benefits under the policy. Does this mean that a policyholder can’t sue for breach of contract and bad faith in the same lawsuit? Not necessarily, according to an opinion issued last week by Florida’s Fourth District Court of Appeal.

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Policyholders Need to Comply with Post Loss Obligations

Most policyholders understand that the policyholder and the insurance company have different obligations under an insurance contract. In breach of contract and bad faith cases, insurance companies commonly argue the policyholder did not comply with post loss obligations the insured was required to satisfy in accordance with the terms of the policy.

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Tallahassee Buzzing with New Property Insurance Legislation

Tallahassee is buzzing – if you listen closely, you can hear it. As October winds to a close, the traffic on Interstate 10 is picking up, as is the mid-week crowd at Clyde’s & Costello’s. There’s only one thing that could mean – the 2012 legislative session is right around the corner.

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Using California's Unfair Competition Law, Business & Professions Code § 17200 in a Bad Faith Claim allows Insureds to Uncover Pattern and Practice Discovery

California’s unfair competition or unfair business statute is found in Business & Professions Code section 17200 (the “Unfair Competition Law” or “UCL”). The UCL protects consumers and businesses from unfair competition described in Section 17200 as: “any unlawful, unfair or fraudulent business act or practice and unfair, deceptive, untrue or misleading advertising and any act prohibited by Chapter 1 (commencing with Section 17500) of Part 3 of Division 7 of the Business and Professions Code.”

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New Bad Faith Bill Filed in Florida Legislature

For the second straight term, a bill has been filed in the Florida Legislature designed to make changes to the well-settled legal principles that have successfully governed our state for many years and have held insurance carriers accountable when they act improperly.

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Insurer Delay in Paying Any Part of a Known Contents Claim - A Big No-No

In Cherry v. Audubon Insurance Company, the Court awarded bad faith penalties against the carrier because it failed to timely pay a covered claim. In that case, Ms. Reilly was insured with Audubon Insurance Company when part of her home caught fire on May 4, 2002. Within a few days of the loss, Ms. Reilly submitted a proof of loss to Audubon that included part of her contents claim. Ms. Reilly then hired Carr & Associates to prepared a dwelling estimate of $149,589.50 and a $196,229.14 contents estimate. Both estimates were provided to Audubon on October 10, 2002. When Audubon finally paid the $40,000 policy limit on contents, almost five (5) months had passed since Ms. Reilly had submitted her proof of loss.

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Carrier's Motion for Summary Judgment Does Not Hold Water

Earlier this month, I wrote about a few cases where insurance company motions for summary judgment failed. This week, I am writing about another. Although I prefer to write about reported appellate opinions, the state trial court opinion in Carden v. Allstate Insurance Company, issued by New York’s Supreme Court in Westchester County in December 2010, is of interest to policyholders both in New York and elsewhere.

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Two Interesting Bad Faith Cases in Texas

Some of you that have been through a long insurance property insurance claim may have experienced foul play by some of your insurance carrier’s representatives. Whether or not foul play rises to the level of bad faith is a complicated question that involves a careful review of the claim process. Today I’ll present two cases where a court found there was no bad faith.

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Bad Faith Without Breach of Contract? Indiana Supreme Court Says the Duty of Good Faith Includes the Manner of Handling the Claim

Insurance policies contain words that become ambiguous as technology and building practices change, causing good faith disputes over coverage to arise. While a good faith dispute over coverage does not constitute bad faith, one court suggested that an insurance company can be liable for bad faith if it fails to fairly treat its policyholders during its investigation of the claim.

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Shell Game as to which Deductible Applies

There were many insurance claims filed after the 2005 hurricanes that devastated Florida, Louisiana and Mississippi. Although many different legal issues arose in the ensuing insurance litigation, a bad faith case in Louisiana revolved around the issue of whether the insurance company applied the correct deductible. This week I will explain the Fifth District Court of Appeals’ March 2011 holding in SEACOR Holdings, Inc. v. Commonwealth Insurance Company.

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Carriers' Motions for Summary Judgment Don't Always Hold Water

Last week in my post titled Carrier's Motion for Partial Summary Judgment in Bad Faith Action Denied, I wrote about a court in Ohio that denied a carrier’s motion for summary judgment. In that case, the carrier asked the Court to find that it did not act in bad faith when using fraud as a basis to deny coverage for a fire loss. This week, I am writing about a case in South Carolina where another insurance company’s motion for summary judgment was also denied.

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Carrier's Motion for Partial Summary Judgment in Bad Faith Action Denied

In Belsito v. Allstate Property & Casualty Insurance Company, the U.S. District Court for the Northern District of Ohio denied the carrier’s motion for summary judgment that it did not act in bad faith when using fraud as a basis to deny coverage for a fire loss.

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Recovering Attorneys Fees in California Insurance Litigation means Proving Bad Faith Damages

Clients often ask me if it is possible to recover attorney fees when they bring an action in California against their insurance company. I let them know it is possible to recover attorney fees, if bad faith is at issue.

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Colorado Courts Require Disclosure of the Attorney's File When the Attorney Acts as an Insurance Adjuster, Part 2

Last week, I discussed a common discovery battle in bad faith insurance litigation—the battle for the attorney’s files in cases where the attorney acted as an adjuster on the claim. Policyholders prevented from obtaining discovery of these adjustment activities should, at a minimum, motion the court and ask that the file be subject to an in camera review to determine which portions of the attorney’s file are business records of the insurer or reflect any information that is relevant to the policyholder’s bad faith and statutory claims, including all documents that indicate how thoroughly the claim was considered and why the company took the action it did.

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Does an Insured Have to Wait to Pursue Bad Faith? Part III

In my last post titled Does an Insured Have to Wait to Pursue Bad Faith? Part II, I analyzed the issues addressed in Brethorst v. Allstate Property and Casualty Insurance Company. This week I will continue an evaluation of this case.

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Colorado Courts Require Disclosure of the Attorney's File When the Attorney Acts as an Insurance Adjuster

In nearly every bad faith case filed against an insurance company, the policyholder serves the insurer with discovery requests demanding a copy of the claims adjustment file. Often, the insurer’s lawyers produce some of the claims file, but object to disclosure of any documents, emails, etc., that were sent to or from an attorney. In many cases, insurers hire attorneys to perform portions of the investigation and adjustment, so they can argue that they do not have to disclose these claims file documents. However, Colorado courts have held that no work product or attorney client privilege applies where a lawyer performs adjustment activities related to the policyholder’s claim.

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Does an Insured Have to Wait to Pursue Bad Faith? Part II

In last week’s post titled Does an Insured Have to Wait to Pursue Bad Faith? I explained the facts of Brethorst v. Allstate Property and Casualty Insurance Company. This week I will begin a discussion of the legal issues in this case.

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Does an Insured Have to Wait to Pursue Bad Faith?

A recent decision from the Supreme Court of Wisconsin addresses an issue that has come up frequently in bad faith litigation across the country: does an insured have to wait for a resolution of the breach of contract case against the insurance company before pursuing a bad faith action? Because the Court’s ruling is a bit lengthy, I will evaluate the Court’s ruling in more than one post. Let’s start at the beginning…

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Attorney's Fees to Insured Even If Unsuccessful with Bad Faith Claim

In the case of R.D. Offutt Co. v. Lexington Ins. Co., 494 F.3d 668 (8th Cir. 2007), the Eighth Circuit Court of Appeals affirmed the award of an insured attorney fees, even though the insured was unsuccessful in its bad faith claim against the insurance company. The decision arose from the insured’s breach of contract and bad faith denial of coverage action against Lexington Insurance Company. The insured made a claim against the insurance company for payment of expenses incurred due to switchgear failure at a water pumping station used to irrigate the insured's land that was leased to tenant farmers.

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Court Clarifies Opinion on When a Bad Faith Claim Can Be Filed

In October 2009, a post on the Property Insurance Coverage Law Blog titled Florida's Third District Rules When a Bad Faith Claim Can be Filed Following Appraisal evaluated the case of State Farm Florida Ins. Co. v. Seville Place Condo. Ass’n, Inc., No. 3D08-3528, 2009 WL 3271300 (Fla. 3d DCA October 14, 2009). After a rehearing, the en banc Court withdrew its original opinion and issued a new opinion on July 20, 2011, dismissing State Farm’s writ of certiorari.

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Failure to Communicate with the Insured's Contractor is Bad Faith

Late last year, Colorado’s appeals court determined that insurers have a good faith duty to communicate-- not only with the insured, but also with anyone it was reasonably aware legitimately needed information pertaining to the handling of an insured’s claim.

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Breach Before Duty? No

Most bad faith cases deal with an insurance company’s duty to the insured after a loss occurs and a claim is filed. Although a case out of the Appellate Court of Illinois, Second District, is not a bad faith case, it addresses an allegation that the carrier breached its duty to the insured by selling insufficient insurance to the homeowners. Did the Illinois Appellate Court determine that an insurance company owes an insured a duty of good faith before the policy is issued? Can a subsequent bad faith case arise from such an allegation?

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'Bama Bad Faith - An Alabama Case Evaluates a Number of Bad Faith Issues, Part 5

Over the course of the last few weeks in a series of posts titled “’Bama Bad Faith – An Alabama Case Evaluates a Number of Bad Faith Issues,” I evaluated the factual and legal issues analyzed by the Alabama Supreme Court in Jones v. Alfa Mutual Ins. Co., 1 So.3d 23 (2008). The Alabama Supreme Court explained that the allegations against Alfa included both a “normal” bad-faith claim and an “abnormal” bad-faith claim. Last week I discussed the “normal” bad faith claim; this week I am writing about the “abnormal” bad faith claim.

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'Bama Bad Faith - an Alabama Case Evaluates a Number of Bad Faith Issues, Part 4

Last week, in 'Bama Bad Faith - An Alabama Case Evaluates a Number of Bad Faith Issues, Part 3, I began an evaluation of whether there was a genuine issue of material fact as to the basis for the insureds' bad-faith claims in Jones v. Alfa Mutual Ins. Co., 1 So.3d 23 (2008). The lower court granted summary judgment in favor of Alfa, concluding that there was no genuine issue of material fact, and the insureds appealed. The Alabama Supreme Court explained that the allegations against Alfa included both a “normal” bad-faith claim and an “abnormal” bad-faith claim. This week, I am writing about the “normal” bad faith claim.

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'Bama Bad Faith - An Alabama Case Evaluates a Number of Bad Faith Issues, Part 3

In my post three weeks ago, I addressed the factual background in the Supreme Court of Alabama’s opinion on the bad faith case Jones v. Alfa Mutual Ins. Co., 1 So.3d 23 (2008). Last week  I wrote about the issue of whether the Insureds timely filed their Complaint. This week, I am writing about whether there was a genuine issue of material fact regarding the basis for the Insureds' bad-faith claims.

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'Bama Bad Faith - An Alabama Case Evaluates a Number of Bad Faith Issues, Part 2

In my last post titled 'Bama Bad Faith - An Alabama Case Evaluates a Number of Bad Faith Issues, I addressed the factual background of the bad faith case Jones v. Alfa Mutual Ins. Co., 1 So.3d 23 (2008), which analyzes several legal issues. This week, I will write about the first legal issue: whether the Insureds, Harold and Pam Jones, timely filed their complaint.

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'Bama Bad Faith - An Alabama Case Evaluates a Number of Bad Faith Issues

The Supreme Court of Alabama addressed a number of bad faith issues in its decision on Jones v. Alfa Mutual Ins. Co., 1 So.3d 23 (2008). The decision is too lengthy to evaluate in a single post, so this week I will begin with the factual background of the case. The legal issues will be addressed individually over the course of the next few weeks.

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Assignment of Rights Allows for Bad Faith Action

As I mentioned last week in Bad Faith Asserted by Excess Insurer, there are certain circumstances in which an individual or entity other than the policyholder can assert a bad faith claim against an insurance company. This situation recently arose before the Washington Court of Appeals in Unigard Ins. Co. v. Mutual of Enumclaw Ins. Co., 250 P.3d 121 (April 4, 2011) in an appeal regarding prejudgment interest, jury instructions and clean up costs.

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Bad Faith Asserted by Excess Insurer

Typically, when I think of a bad faith claim against an insurance company, I think of a lawsuit filed by a policyholder. Bad faith, however, can also be asserted against an insurance company by someone other than a policyholder, in certain circumstances. The Appellate Division of the Supreme Court of New York recently evaluated such a circumstance in the unreported decision in Federal Ins. Co., etc. v. North American Specialty Ins. Co., et al., 2011 NY Slip Op 02724, 2011 WL 1236131 (N.Y.A.D. 1 Dept. April 5, 2011).

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Jury Instruction on Bad Faith Claim was Abuse of Discretion

An important aspect of trial is the preparation of jury instructions. In Bertelsen v. Allstate Insurance Company, No. 25647, 2011 WL 1320525 (S.D. April 6, 2011), the Supreme Court of South Dakota evaluated how an improper jury instruction can affect an insured’s bad faith case against an insurance company.

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Texas Holding As to Timely Notice by the Carrier

The last two weeks I wrote about the case, Texas Farmers Ins. Co. v. Cameron, 24 S.W.3d 386 (Tex. App. 2000). This week, I am discussing another aspect of the same case. The insureds, Alfred and Cloteal Cameron, filed a bad faith lawsuit against their carrier, Texas Farmers Insurance Company (“Texas Farmers”) in connection with their claim that arose from a fire which destroyed their home. The counts against Texas Farmers included breach of contract, breach of the duty of good faith and fair dealing, violations of the Deceptive Trade Practices Act and violations of the Texas Insurance Code.

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WikiClaimLeaks For Insurance Company WhistleBlowers

Insurance companies that engage in unfair claims practices are always concerned that somebody may “blow the whistle” and tell of dirty claims secrets designed to add profits at the policyholder’s loss. A new website, WikiClaimLeaks, is designed to do provide a safe forum for disclosure by insurance company whistleblowers about those outrageous claims practices.

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More on the Texas Appellate Court's Finding of Carrier's Breach

Last week in my post titled Can a Bad Faith Claim Include a Claim for Mental Anguish in Texas?, I addressed Texas Farmers Ins. Co. v. Cameron, 24 S.W.3d 386 (Tex. App. 2000). The portion of the case that I wrote about specifically addressed an insured’s success against an insurance company when pursuing a claim for mental anguish as part of the bad faith lawsuit. This week, I am discussing another aspect of the case.

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Can a Bad Faith Claim Include a Claim for Mental Anguish in Texas?

The legal precedent on bad faith claims across the country reflects a variety of allegations against insurance companies regarding the improper handling of insurance claims. Improperly denying a claim, not paying enough and delaying payment are probably the allegations that first come to mind. There are, however, other allegations that have been asserted against insurers in the context of bad faith that might not come up as often as others. The Court of Appeals in Texas addressed, among other things, a claim of mental anguish against an insurance company in Texas Farmers Ins. Co. v. Cameron, 24 S.W.3d 386 (Tex. App. 2000).

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Good Guys Prevail Over Insurance Lobby

As noted by Aaron Deslatte in 'Bad faith' Bill Gets a Bad Start in House Committee, the proposed legislation I commented on at length yesterday in A Terrible Proposed Law Which Could Harm All Floridians is Up For Consideration Today failed. This is a win for the Good Guys. There is no uncertainty that the Bad Guys, the insurance lobby, support these draconian changes to longstanding laws that protect policyholders.

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A Terrible Proposed Law Which Could Harm All Floridians is Up For Consideration Today

A proposed change to the Civil Remedy Law is coming up for vote today. This post will only comment about the impact it will have on first-party property insurance claims. The Bill is bad for homeowners, condominium owners, business policyholders and condominium associations. I am addressing practical aspects of how this law is harmful to policyholders with these types of claims that follow hurricanes, tornados, fires, floods and other disasters. If you are ever involved in an accident that results in a third-party claim against your insurer, this bill also changes existing law and the changes could make you liable for excess judgments that are essentially caused by your insurer’s failure to act in good faith to settle the claim.

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Louisiana Court Says Insured Can Recover Mental Anguish Damages From A Breach of Good Faith Duty

A couple of weeks ago, the Louisiana Supreme Court addressed the issue of whether an insured can recover damages for mental anguish caused by an insurer’s breach of its statutory duty of good faith and fair dealing. Wegner v. Lafayette Insurance Company, Nos. 2010-C-0810, 2010-C-0811 (March 15, 2011)

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Does an Insurance Company Owe Its Own Insured a Lesser Duty of Good Faith in a UIM Claim?

Bad faith litigation is premised on an insurance company’s obligations to its insureds and/or third party to claimants. The duties that an insurance company has to insureds and claimants can arise from the common law duty of good faith and fair dealing, statutes, administrative policies or regulations and legal precedent. The nature of the relationship between the insurance company and the claimant is an important factor that is considered when evaluating the duties that a carrier has to a particular claimant. This week’s post will address the following issue: although an insured who files an uninsured/underinsured motorist claim against its own carrier an insurance company might stand in the shoes of a third party with regard to some aspects of the evaluation of the claim, the carrier nevertheless owes its insured a heightened duty of good faith, as if it were a first party claim.

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Insurer's Attorney Client Communications Not Discoverable in First Party Bad Faith Actions

Last week, in Genovese v. Provident Life and Accident Insurance Company, No. 06-2508, --- So.3d ----, 2011 WL 903988 (Fla. March 17, 2011), the Florida Supreme Court resolved the following issue:

DOES THE FLORIDA SUPREME COURT'S HOLDING IN ALLSTATE INDEMNITY CO. V. RUIZ, 899 So.2d 1121 (Fla.2005), RELATING TO DISCOVERY OF WORK PRODUCT IN FIRST-PARTY BAD FAITH ACTIONS BROUGHT PURSUANT TO SECTION 624.155, FLORIDA STATUTES, ALSO APPLY TO ATTORNEY-CLIENT PRIVILEGED COMMUNICATIONS IN THE SAME CIRCUMSTANCES?

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Proposed Florida Senate Bill Protects Wrongdoing Property Insurers

In Major Bad Faith Legislation Filed in Tallahassee, I promised a further analysis of Florida Senate Bill 1592, explaining why this bill is bad for property insurance policyholders. Two striking parts of the bill is the elimination of accountability for good faith conduct and the prevention of common law remedies. This bill as written applies to more than just third-party claims practices -- it applies to first-party claims conduct. Here is an analysis substantially made by Ruck DeMinico of our firm:

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Can an Insurer in a Bad Faith Lawsuit Defend On Grounds of Legal of Advice?

In my last post, I began my evaluation of a decision in the Kentucky Court of Appeals called Hamilton Mutual Insurance Company of Cincinnati v. Buttery, 220 S.W. 3d 287. The decision evaluated by the Kentucky Appellate Court in Hamilton initially arose when Mr. Buttery’s home was vandalized. He filed a claim with his insurance company, Hamilton Mutual. The adjuster sent by Hamilton to Mr. Buttery’s home told Mr. Buttery that he would receive payment for the claim within ten days. After almost one year of providing a tremendous amount of information and documentation and submitting to four examinations under oath, Mr. Buttery received no payment on his claim. He filed a bad faith lawsuit against Hamilton basing his complaint on Hamilton’s failure to act in a timely fashion to settle his claim. Hamilton appealed a jury verdict in Mr. Buttery’s favor. My last post provided the factual and procedural background for how the case came before the Kentucky Appellate Court. I would now like to pick up where I left off and address some of those defenses asserted by Hamilton.

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What Facts Are Considered for Bad Faith Issues in Texas?

Often during the litigation “fog of war,” insurance companies become privy to additional information regarding the policyholder’s claim that they were not aware of at the time they denied it. And sometimes defense lawyers try to use that new information against the policyholder. This situation raises the following question: what facts do courts in Texas consider for purposes of bad faith claims?

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Can an Insurer in a Bad Faith Lawsuit Defend on Grounds of Legal Advice?

There are a variety of defenses that an insurance company can assert when facing a lawsuit for bad faith. None of my posts, however, have addressed the one that I came across in Hamilton Mutual Insurance Company of Cincinnati v. Buttery, 220 S.W.3d 287 (Ky. App. 2007). In Hamilton, the Kentucky Appellate Court analyzed a number of interesting bad faith issues, and I will address most of them. The one that is the most interesting to me, however, is the defense asserted by the carrier that it relied upon the advice of its attorney. I will dedicate two weeks to this case and will address the carrier’s defenses in next week’s post so that this week I can start with the details of how the claim originated and how the matter came to be evaluated by the Appellate Court.

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Major Bad Faith Legislation Filed in Tallahassee

Florida’s Senator Thrasher and Representative Baxley have filed identical bills which gut long-standing common law and statutory consumer protection laws.

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When an Insurer's Lack of Good Faith Can Toll the Statute of Limitations

There are many grounds upon which a court can find that a carrier acted in bad faith. In some cases, a court will not make an express finding of bad faith but will rule against an insurer on equitable principles. Either way, the repercussions faced by the carrier can be significant and unexpected. Although Price v. New Jersey Manufacturers Insurance Company, 182 N.J. 519 (2005) is not a bad faith case, it addresses how an insurer’s lack of good faith can impact an insured’s rights, including tolling the statute of limitations.

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What is the Insurance Industry Afraid of?

In a recent Florida House of Representatives Committee, Representative Plakon (R-Longwood) introduced a bill to remove the ability of the Insurance Consumer Advocate to issue letter grades to insurance companies based on how they treat their customers. Am I missing something?

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Civil Remedy Notice Sufficiency and Appraisals

A recent and significant Order by Judge Stanley Mills discussed claims resolved through appraisal and complaints of improper claims conduct made through formal Civil Remedy Notices. The matter involved a sinkhole claim that took nearly three years before full payment was made. The State Farm policyholders spent thousands of dollars on experts and appraisal costs because State Farm did not pay the full amount of the claim.

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How and Why An Insurance Company Might Make Money By Dissuading Policyholders From Hiring an Attorney

In several of my older posts, I wrote about different ways some insurance companies have tried to make a profit by changing the way a claims handling department is operated. The following posts touched upon ways that claims handling employees can be compensated for meeting different types of goals set up by the insurer that, in effect, turn a claims handling department into a profit center: The Big Picture in Discovery of Insurer Claims Practices; Don't Forget to Consider the Severity of Your Claim; Don't Forget to Consider the Severity of Your Claim: Part II; Plaintiffs are Entitled to the Claims File in a Bad Faith Lawsuit. Some insurance companies also determined that they generally pay less on claims when the policyholder or victim is not represented by an attorney. As a result, it has become more appealing to an insurance company to resolve a claim with an unrepresented individual, and some carriers have spent money, time and energy implementing policies or procedures with the goal of dissuading policyholders or victims from hiring an attorney.

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Does an "All-Risk" Policy Really Cover All Risks?

Many homeowners, like me, purchase some sort of insurance for their property: coverage for wind/hurricane, homeowner’s and flood. Typically, a homeowner will expect that a flood insurance policy provides coverage for a flood, a wind/hurricane policy provides coverage for a hurricane or other wind damage, and a homeowner’s policy provides coverage for damages resulting from other “sudden” losses or “accidents” such as fire, theft and water damage resulting from something like a burst pipe. It would seem to logically follow, then, that if a homeowner purchases an “All Risk” policy, then all of the risks that a homeowner could insure against would be covered by that policy. That, however, is not usually the case.

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A Wisconsin Policyholder's Success in a Bad Faith Lawsuit Against Safeco, Part V

Today, I will wrap up my evaluation of a favorable bad faith decision against Safeco. Last week, I began addressing the damages awarded by the court.

The Millers contended that they were entitled to prejudgment interest in the amount of $256,459.92 pursuant to Wis. Stat. § 628.46, which stated:

Insurance claims shall bear interest at the rate of twelve percent per year if not paid within thirty days after the insurer is furnished written notice of the fact and amount of the covered loss.

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A Wisconsin Policyholder's Success in a Bad Faith Lawsuit Against Safeco, Part IV

I am picking up were I left off last week in my post titled A Wisconsin Policyholder's Success in a Bad Faith Lawsuit Against Safeco, Part III, discussing a favorable bad faith decision against Safeco. My posts over the course of the last few weeks addressed the grounds upon which Safeco denied the Millers’ claim and the analysis applied by the Wisconsin federal Court when finding in favor of the Millers. This will be my second to last post on this decision, and I would like to start discussing the damages that were awarded.

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A Wisconsin Policyholder's Success in a Bad Faith Lawsuit Against Safeco, Part III

For the last two weeks, I have been writing about a bad faith decision that was favorable to a Safeco policyholder. I would like to pick up where I left off last week.

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A Wisconsin Policyholder's Success in a Bad Faith Lawsuit Against Safeco, Part II

Last week in my post titled A Wisconsin Policyholder's Success in a Bad Faith Lawsuit Against Safeco, I began addressing a decision of a Wisconsin federal court that is favorable to the policyholder. I would like to pick up where I left off…

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A Wisconsin Policyholder's Success in a Bad Faith Lawsuit Against Safeco

A few months ago in my post titled "Going through the Motions" Is Usually Not Enough to Compel Bad Faith Discovery From an Insurer, I wrote about a particular policyholder’s attorney and his experience with discovery in a case against Safeco. The attorney researched extensively until he found a case compelling an insurer to produce the kind of materials he needed in his case. The opinion he found included details of the specific discovery requests at issue, so he modeled his own discovery requests after those in the opinion. After serving his discovery requests, Safeco served its responses and objections, which included the usual work product and attorney client objections, along with a few others that a policyholder’s attorney can expect to see when an insurer responds to bad faith discovery. Our colleague then filed his Motion to Compel citing, as persuasive authority (and among other things), the case upon which he had modeled his discovery requests. His “merely persuasive” authority consisted of facts and issues so similar to those in his case and presented an analysis so precise that the Judge ordered Safeco to produce a complete and un-redacted portion of its claims file. That case ultimately had a happy ending – well, at least for the policyholder. Because the United States District Court for the Eastern District of Wisconsin’s Decision and Order is thorough, I will write about it over the course of the next 2-3 weeks.

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What Role Does an Insurer's "Preferred Contractor Program" Play in a Bad Faith Lawsuit? Part III

I would like to continue addressing the “preferred contractor program” or “quality vendor program” that is implemented by many insurance companies. As discussed in What Role Does an Insurer's "Preferred Contractor Program" Play in a Bad Faith Lawsuit? Part II, some of the reasons insurers might choose to set up such a program is to save money when the approved contractor is used or to exert some sort of control over the type and quality of repairs conducted and materials used. In What Role Does an Insurer's "Preferred Contractor Program" Play in a Bad Faith Lawsuit?, I evaluated a case where the insurer was found not to have any liability in connection with a contractor’s work – a contractor that had been selected from the carrier’s preferred contractor program. A decision from the Arizona Court of Appeals has an interesting opinion on what happens when the Quality Vendor Program does not work as planned.

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What Role Does an Insurer's "Preferred Contractor Program" Play in a Bad Faith Lawsuit? Part II

Last week, in my post, What Role Does an Insurer's "Preferred Contractor Program" Play in a Bad Faith Lawsuit?, I evaluated the analysis applied by the Nebraska Supreme Court in order to arrive at its decision that a contractor hired by tan insured through the carrier's preferred contractor program served only as an independent contractor. The Nebraska Supreme Court determined that the contractor's actions could not be used against the insurer to prove the carrier's bad faith.

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What Role Does an Insurer's "Preferred Contractor Program" Play in a Bad Faith Lawsuit?

When a homeowner reports a residential property damage claim to the insurance company, the carrier might recommend a company that can conduct the repairs. Many insurance companies have a “preferred contractor program” also sometimes referred to as a “quality vendor program.” The program typically consists of a list or database of “vendors” such as engineers, roofers, plumbers, general contractors, and electricians that the insurer recommends to policyholders. The particular relationship between the insurance company and the vendor can play a significant role in a bad faith lawsuit. I would like to begin with a Nebraska case that addresses the “how” and the “why."

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When There Might be More Than One Claims File

A common topic of discussion in my Friday posts is where a policyholder’s attorney should look for information regarding whether an insurance company handled a particular claim in bad faith. One of the considerations that I touched upon in my post titled A Few Unexpected Places Where Valuable Bad Faith Information Might be Located was the possibility that an employee’s personnel information might not all be kept in a single place – not all personnel information on a specific employee is necessarily maintained in what is typically referred to as an employee’s “personnel file.” I also touched upon places where you might find information pertinent to how a claim was handled in places other than what is typically referred to as the “claims file.” This week, I would like to address a few other considerations to keep in mind when seeking information in the insurer’s claims file through discovery in a bad faith lawsuit.

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Dissenting Opinion from the Texas Supreme Court

With respect to bad faith claims made in State Farm Fire & Casualty Co. v. Simmons, 963 S.W.2d 42 (Tex. 1998), the Court ruled that an insurer cannot insulate itself from bad faith by conducting a biased or pretextual investigation. The Court also ruled that the scope of the appropriate investigation varies depending upon the claim’s nature, value, and complexity. However, this ruling was not unanimous and there were two dissenting opinions.

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How an Organization Chart Can be Useful in Bad Faith Cases

When an insurance company receives notice of a claim, there are a number of individuals who will ultimately work on or handle the claim in one way or another. Insurance companies, like many other types of corporate entities, typically have a hierarchy of employees. Claims departments, in particular, are made up of a number of different individuals with varying titles and responsibilities. The varying levels of personnel involved with a claim might shed some light on the manner in which the claim was handled and whether it was handled properly. In a bad faith case, a policyholder’s attorney should be aware, not only of the people who handled the claim at issue, but also of the lines of authority and reporting procedures for those claims personnel.

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Do You Have A Claim Against Your Insurer In Texas If There Is No Coverage Under Your Policy?

I know this may sound like a simple question, but does a policyholder still have a claim against his/her insurer after it has been determined that there is no coverage under the insurance policy? The Texas Court of Appeals in Dallas dealt with this very question in 2001, and their decision may surprise you.

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How Obtaining Manuals for Insurance Agents Can Help in a Bad Faith Case

In Plaintiffs are Entitled to the Claims File in a Bad Faith Lawsuit, The Big Picture in Discovery of Insurer Claims Practices, Overcoming Work Product Objections that Relate to an Insurer's Claims Investigation, and Reserves Are Important in Insurance Coverage and Bad Faith Claim Disputes, I addressed different kinds of documents that policyholders’ attorneys should seek from an insurance company in a bad faith action. Documents that are frequently the subject of heated discovery battles in bad faith actions include, among other things, an insurance company’s claims file and training manuals and documents regarding employee performance evaluations and incentives. Insurance companies typically prepare these manuals to train their employees to make certain that they are complying with the carrier’s business goals, as well as with applicable statutes and regulations. Similarly, some insurers also prepare manuals to assist their agents and provide guidance as to how the insurer wants things done.

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Ohio Court Compels Production of Information on Other Insureds' Similar Claims

Recently, I spent a few weeks reviewing court decisions which analyzed discovery requests geared toward obtaining documents and information regarding an insured’s prior claims and an insurer’s handling of other insureds’ similar claims. I came across another decision by a County Court in Ohio and found the Court’s evaluation interesting. Although Owens-Corning Fiberglas Corporation v. Allstate Insurance Company is not a bad faith case, the court’s analysis of the discovery issues caught my attention due to my recent posts.

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Insurer Is Not Absolved of Its Duty to Fairly Adjust Claim Just Because the Claim is a "Fairly Debatable Loss"

When filing a bad faith lawsuit against a carrier, there are many defenses that a policyholder’s attorney can expect the insurer to assert. Those defenses that are asserted by insurers are assumedly those which are specific to the allegations asserted in the Complaint. Those defenses, however, do not affect the obligations of the insurer to promptly and fairly evaluate an insured’s claim. The Supreme Court of Kentucky in Farmland Mutual Ins. Co. v. Johnson, et al., 36 S.W.3d 368 (KY 2000) was faced with the insurer’s defense that the loss at issue was fairly debatable. The foregoing defense, however, does not absolve the insurance company of its duty to comply with the mandates of Kentucky’s Unfair Claims Settlement Practices Act (“KUCSPA”).

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Bad Faith after an Appraisal Award in Texas

Let’s assume that your home suffered damage caused by a windstorm and the insurer initially denied coverage. You invoke the appraisal provision and the parties move forward with appraisal. In the end, the appraisal results in an award for damage caused by the windstorm. Some of you might think that the appraisal award is sufficient evidence to prove the insurer initially wrongfully denied coverage and violated its obligations to act in good faith. However, the Fifth Circuit dealt with this very issue, and ruled otherwise.

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How to Overcome a "Burdensome" Objection When Seeking Information on Similar or Prior Claims

I dedicated my posts these last few weeks to discussing how to obtain information on an insured’s prior claims or other insureds’ similar claims. There are a few other things that policyholders’ attorneys should keep in mind when seeking this kind of information through discovery in a bad faith case.

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Bad Faith Lawsuit Allowed to Proceed to Trial Against Citizens Property Insurance Corporation

Another interesting turn of events has taken place with Florida’s legislative-created insurer, Citizens Property Insurance Corporation, and the issue of whether it is immune from bad faith claims handling lawsuits. Recently, the First District Court of Appeals rejected Citizens’ request to stop a bad faith action against it from proceeding in the trial court. Citizens Property Insurance Corporation v. San Perdido Association, Inc., 2010 WL 3894497 (Fla. 1st DCA October 6, 2010).

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How to Discover Information about Prior Similar Claims

When pursuing a bad faith claim against an insurance company, a policyholder’s attorney will seek information that helps establish how the insurer failed to properly handle and/or pay the claim. Last week, I wrote about How to Discover Information about Unfair Practices in Other Insureds' Similar Claims and how that type of information can be helpful. This week, I would like to address the importance of requesting information about prior similar claims filed by other insureds. When faced with these requests, insurers usually object, claiming the requests are overly broad and burdensome. In this day and age, however, it becomes increasingly difficult for a carrier to assert such objections when taking into consideration the advances in technology and software that enable businesses, to maintain and organize a tremendous amount of information and pull it up with a push of a button.

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How to Discover Information about Unfair Practices in Other Insureds' Similar Claims

Information regarding an insured’s prior claims or how a carrier handled other insureds’ similar claims is discoverable. Colonial Life & Accident Ins. Co. v. The Superior Court of Los Angeles County, et al., 647 P.2d 86 (Cal. 1982). I will post on both of these types of discovery in detail over the next few weeks. First, discovery to learn whether a carrier used unfair practices in similar claims by other insureds.

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A Few Unexpected Places Where Valuable Bad Faith Information Might be Located

In Plaintiffs are Entitled to the Claims File in a Bad Faith Lawsuit, I explained that an insurer’s claims file is discoverable in a bad faith lawsuit. I also wrote about how reserve information can reveal bad faith claims handling in Reserves Are Important in Insurance Coverage and Bad Faith Claim Disputes. While these are two important sources of information about an insurer’s claims handling conduct, there are many less obvious sources that should not be overlooked.

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When an Unusually Early EUO Helped Prove Bad Faith Against a Carrier

There are many different practices implemented by an insurer that can be used to prove bad faith. An appellate court in California was faced with a case where just about everything about the examination under oath (EUO) -- among other things -- pointed to bad faith and the types of damages at issue actually helped the Insureds. Let’s take a look…

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QBE Loses Fraud Appeal--Bad Faith Lawsuit Next

QBE Insurance Corporation claims its condominium customers commit fraud virtually every time a lawsuit is filed against it for payment of a property insurance claim in Florida. Last week, a federal trial court judgment against QBE was upheld in Vantage View, Inc. v. QBE Ins. Corp., No. 09-12128, 2010 WL 3550030 (11th Cir. September 14, 2010). The Eleventh Circuit Court of Appeals found the following:

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Making the Bias and Work of Insurance Company Vendors and Experts Transparent

Getting billing information regarding insurance company experts and consultants is crucial. In Tuttle v. Perry and Berry, 82 S.W. 3d 920 (Ky. 2002), the Court examined the issue of whether the plaintiffs in a medical malpractice action could cross-examine defense expert witnesses as to the amount of fees earned, where evidence of the fees paid to the expert was relevant to the issue of the witness’ potential bias. Last week’s post, An Insurer's Use of an IME Can Serve as Evidence of Bad Faith Against the Insurer, analyzed Hangarter v. Provident Life and Accident Ins. Co. and Paul Revere Life Ins. Co., 373 F.3d 998 (9th Ct. App. 2004). There, the Court evaluated evidence with regard to the defense’s expert, who had rejected insureds’ claims that they were totally disabled in thirteen out of thirteen cases. In Tuttle, the plaintiffs learned through discovery that one of the defendant’s expert witnesses testifies 85-90% of the time for the defense in medical negligence cases. The defense expert’s rate of compensation was $2,000 per day during trial, $500 for the first hour of deposition and $300 per hour thereafter, and $250 per hour for a case review. The lower Court in Tuttle granted a motion in limine excluding information regarding expert witness compensation, so the plaintiffs appealed.

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Is There a Legal Difference Between "Bad Faith" and a Lack of Good Faith in Insurance Contracts?

Last week, Shaun Marker brought up the case of Chalfonte Condo. Apartment Assoc., Inc. v. QBE Insurance Corp., 561 F.3d 1267 (11th Cir. 2009), in his post titled Enforceability of Large Hurricane Deductibles in Florida. As indicated by the title, Shaun’s post focused on the issue of enforceability of hurricane deductibles, which was only one of the issues appealed in Chalfonte. This week, I would like to continue Shaun’s exploration of Chalfonte, but turn your attention to another issue in that case: the implied warranty of good faith and fair dealing.

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An Insurer's Use of an IME Can Serve as Evidence of Bad Faith Against the Insurer

Expanding on last week’s blog, Did You Know That An IME Provider Can Be Liable To The Insured, I want to show how an insurer’s use of a medical provider to conduct an independent medical examination can serve as evidence of bad faith against the insurer.

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Overcoming Work Product Objections that Relate to an Insurer's Claims Investigation

Last week's post, The Big Picture in Discovery of Insurer Claims Practices, discussed a case from the Supreme Court of Kentucky that provided an overview of how Courts tie together various principles of discovery that are generally raised in the discovery of bad faith cases. General rules of bad faith discovery vary between states and the types controversies at issue. An Indiana federal court decision, Harper v. Auto-Owners Ins. Co., 138 F.R.D. 655 (S.D. Ind. 1991), is a classic example.

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Wanna Have Some Fun and Learn Cutting Edge Law? Go to the Bad Faith Insurance Summit in Vegas This Weekend

What happens in Vegas stays in Vegas--unless you learn something you can use to make yourself a better attorney. The 360 Advocacy Institute is hosting a national summit on insurance bad faith law and techniques. The speakers are some of the most cutting edge participants in this area of the law. Learning and having fun usually do not go together, but this event is different.

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Court Reduces Continuing Charges and Expenses From Net Profits When a Business Resumed Partial Operations After a Loss - Understanding Business Interruption Claims, Part 35

The Fifth Circuit Court of Appeals recently issued a 21-page opinion in the case of Consolidated Companies, Inc. v. Lexington Insurance Company, No. 09-30178, ___ F. 3d ___ (5th Cir. August 17, 2010). The opinion is dense, to say the least, but it resolves an issue that sometimes can make or break a settlement in business interruption claims.

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The Big Picture in Discovery of Insurer Claims Practices

In recent conversations with attorneys representing homeowners against insurance companies in claims practice disputes, a number of recurrent themes in discovery arise. Insurers typically raise relevancy, privacy, trade secret and burden objections when policyholders attempt to find internal documents explaining the how, what, and why of an insurer's claims procedures. Policyholder counsel must make motions to compel in spite of these common objections or those claims procedures and the motives behind them will never see the light of day.

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Wrongful Claims Practice and Bad Faith Pleading Requirements are Getting Tougher in Federal Court

Insurance company coverage counsel certainly will do everything in their power to dismiss claims that their clients breached obligations of good faith when those cases are in federal court. Last week's post, Networking and Sharing Information Can Help Win Cases and Prevent Losses: A Liberty Mutual Example, is followed by another case with a very similar point in Johnson v. Liberty Mut. Ins. Co., No. 10-494, 2010 WL 2560489 (D. N.J. June 24, 2010). The important observation is that it is becoming a lot more difficult to get by motions to dismiss in federal court since civil procedure case law changed, starting in 2007. Bad faith lawsuits are often "sitting ducks" because all the facts and motives giving rise to the bad faith activities are generally not known until after discovery reveals exactly how, what and why the insurance company failed to pay or pay timely.

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Insureds in Pennsylvania Win the Late Notice Battle but Bad Faith is Denied.

Usually, I write about cases involving public adjusters, but here is an interesting case where the insurance company’s adjuster helped the insureds.

Recently, a frequent allegation raised by the insurance companies seems to be “too little…too late.” Insurance policies typically include a condition that requires losses to be promptly reported.

Jeremy Tyler and Shaun Marker have addressed late reporting and late notice issues in great detail in their posts about hurricane losses. This week, I came across a case where the insureds were successful in overcoming the late notice/late discovery defense raised in a water damage claim in Pennsylvania. After reading the case, I reached out to some of the public adjusters in Pennsylvania and I learned a little more.

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Don't Forget to Consider the Severity of Your Claim: Part II

Last week in Don't Forget to Consider the Severity of Your Claim, I wrote about what severity means in the insurance context. We also started to talk about how severity can affect whether the insured’s claim was handled fairly by the insurer. Let’s hear a little more about what some of these carriers have to say about it and whether it makes sense to you.

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Unfair Insurance Practices in Texas

Recently, I was discussing my job with a non-lawyer friend. I told him that I typically pursue claims against insurance companies on behalf of policyholders for a variety of reasons, including “unfair insurance practices.” At that point, he asked about “unfair insurance practices” because he didn’t know what that meant. His question made me think about how lawyers use terms such “unfair insurance practices” when communicating with clients without ever considering that their clients may not actually know what those terms mean. For my friend’s benefit, and anyone else who does not already know what “unfair insurance practices” means, here is some of what “unfair insurance practices” encompasses.

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Networking and Sharing Information Can Help Win Cases and Prevent Losses: A Liberty Mutual Example

Sometimes cases are lost because the policyholder attorney lacks information about an insurance company. I was recently thinking about this when our firm's Knowledge Manager, Ruck DeMinico, sent a property insurance opinion involving a claim with Liberty Mutual to our firm's attorneys. The opinion, Delfrate v. Liberty Mutual Fire Ins. Co., ___ F. Supp. 2d ___, 2010 WL 3023866 (M.D. Fla. July 16, 2010), demonstrates these perceptions.

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Don't Forget to Consider the Severity of Your Claim

Many of you probably think that I am referring to the extent of damage of a claim or a claim involving a total loss. The word “severity” naturally conjures up the thought of something that is serious or grievous. But I’m actually writing about something many of you probably don’t know all that much about. In the arena of bad faith litigation, severity is a way that insurers measure claims employees’ performance. And, of course, it doesn’t stop there - you knew there was an angle, right? Yes, severity can affect whether your insured’s claim was properly handled by the insurance company. Severity is one of the many, important factors that you should consider in your bad faith case against a carrier. Let me tell you more…

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An Insurer's Participation in Appraisal and Payment of Appraisal Award Does Not Necessarily Preclude a Statutory Bad Faith Claim

Just a few weeks ago, the Fort Myers Division of the United States District Court for the Middle District of Florida handed down its memorandum opinion on the insurer’s motion for summary judgment in Royal Marco Point I Condo. Ass’n, Inc. v. QBE Ins. Corp., No. 3:07 CV 16, 2010 WL 2757240 (M.D. Fla. July 13, 2010). Among other things, the insurer, QBE Insurance Corporation, argued that its participation in appraisal and timely payment of the appraisal award precluded an action against it on bad faith.

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Experienced Claims Adjusters May Make Better Insurance Claims Experts Than Attorneys

Practicing law and practicing adjustment are two different things. Some attorneys arrogantly think they know more about insurance because they understand insurance law. They often have no clue what they are talking about or understand what is going on in the insurance claims office. One significant part of understanding insurance and insurance claims handling for attorneys, whether policyholder or insurance company counsel, is to understand the training, management and day to day activities of adjusters. Thinking that an attorney is skilled in insurance because he can read, write and understand insurance cases and statutes is akin to thinking that an attorney can be skilled in surgery because he can read, write and understand medical malpractice cases.

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Plaintiffs are Entitled to the Claims File in a Bad Faith Lawsuit

Over the last few weeks, the Friday blog post has addressed the different approaches that can be used by plaintiff’s attorneys when battling evasive discovery tactics used by insurers in bad faith cases. We discussed the fact that, in a bad faith lawsuit, an insured is entitled to a plethora of information that might not otherwise be discoverable. We’ve also mentioned claims files quite a bit, but I realized that we had not really discussed in detail what should be in an insurer’s claims file, how it can help you in your bad faith lawsuit, and why you may be entitled to it. So, here goes…

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Reserves Are Important in Insurance Coverage and Bad Faith Claim Disputes

Most of you are familiar with the concept of reserves. How many of you are familiar with the role of reserves in a bad faith case? Is this type of information even discoverable? Although it might not sound terribly significant, it is an important factor that should be evaluated and which many attorneys may overlook.

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Insurance Claim Practice Experts Will be Challenged at the Bad Faith Trial

Claims practice experts can help explain why the conduct of an insurer is tantamount to "bad faith." As explained by Vivian Persand in Getting the Inside Scoop on Insurance Company Claims Practices, a good claims practice expert can help a policyholder attorney. Eventually, the same expert will write a report containing the findings and opinions regarding the claims activities and whether the insurer breached its obligation of "good faith." Whether that so called "bad faith" expert will be allowed to testify at trial is another matter altogether.

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The Fantasy of "the Good Ole Days" When Insurance Companies Adjusted Claims Fairly and Paid on Time

Remember back in the day when an insurance adjuster arrived at your house to inspect the damage and the adjuster wrote you a check on the spot? Some of you may, but most do not because it probably rarely happened. There may have been a day when most insurance companies paid claims immediately and in a manner respectful of the policyholder. Many claims departments required adjusters to help the insured find coverage. But, this is rarely the case today. Chip Merlin has even written about one insurance company currently calling out its competitors for not properly servicing policies in Chubb Calls Competitors Cheap And Unfair.

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Slow Adjustment and Wrongful Delays in Appraisal Subject Insurers to Unfair Claims Practice Lawsuits

Safeco Insurance Company and its subsidiaries are certainly getting headlines regarding claims practice controversies and bad faith lawsuits. I discussed a Texas Safeco appraisal dispute in Litigation Discovery Continues During Appraisal of Damages in Texas Federal Court earlier this week. A recent case from the U.S. District Court for the Southern District of Florida, Magaldi v. Safeco Ins. Co. of Am., No. 10-80280, 2010 U.S. Dist. LEXIS 62085 (S.D. Fla. June 22, 2010), provides significant instruction for attorneys where there are allegations of slow and wrongful claims handling in the adjustment and appraisal.

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Citizens Property Insurance Corporation is Immune From Bad Faith Actions in Florida

I often get questions about Citizens Property Insurance Corporation and what to do about its controversial claims activities which harm policyholders. A former Citizens claims adjuster told an audience of some of these activities at last week’s FAPIA annual convention. Following this presentation, some called upon me to file bad faith suits against Citizens for wrongful delay or denial of claims. While some of the activities may give rise to class action lawsuits, Citizens has immunity for bad faith claims conduct.

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"Going Through the Motions" Part II

This week, I have another example of how a properly drafted Motion to Compel can make a world of a difference in the progress of your case. In a case against Safeco, a plaintiff’s attorney included the following argument in his motion:

These discovery requests seek documents aimed at Safeco’s attempts to institutionally turn claim handling practices into profit producers….The discovery requests also seek the personnel files of the claim handlers involved in the handling of the claims at issue in this case. These files should reveal, among other things, the training of the various claim handlers and whether they received incentives or reprimands for their claims handling.

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"Going through the Motions" Is Usually Not Enough to Compel Bad Faith Discovery From an Insurer

Almost every attorney has filed a Motion to Compel regarding discovery. Sure, we’ve won some. Of course, we’ve lost some. And we’ve all gotten the “granted in part and denied in part.” But how many times has your motion to compel been granted in a bad faith case? When has the court ordered your insurer to produce both its “work product” and “attorney-client” privileged material about how your insured’s claim was handled? I know what you’re thinking - “it’ll never happen.” But it does…

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Getting the Inside Scoop on Insurance Company Claims Practices

(Note: This guest blog is by Vivian Persand, an attorney with Merlin Law Group in the Coral Gables office).

Last week, I wrote about some of the things you can expect to see, and not see, when Insurers like Safeco and Liberty Mutual respond to discovery requests. This week, I want to explain one of the steps you can take to combat these evasive discovery tactics. Some of the most effective and successful methods have been used across the country by large and small firms alike. What makes these plaintiffs’ law firms stand out is not the type of claim they pursue, the amount of the claim or the kind of insured they represent, but their commitment to not letting insurers get away with stonewalling discovery tactics. These attorneys go the extra mile, invest wisely, and do their homework. Sure, it might take some time; it’s going to take extra effort, and, naturally, nothing is free. But in the end, plaintiffs’ attorneys who obtain adjuster’s diaries, employee training manuals, and documents showing incentives for employees to put money into their own pockets instead of the insureds’ pockets, are going to go a long way in proving how their insured’s claim was improperly handled by the insurer from day one. This type of evidence can show your judge how the insurer never really intended to pay anything near a fair amount on your insured’s perfectly legitimate claim, if anything at all.

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Obtaining Meaningful Claims Practice Discovery From Safeco, Liberty Mutual and Other Insurers

(Note: This guest blog is by Vivian Persand, an attorney with Merlin Law Group in the Coral Gables office).

How many times have you reviewed documents produced by Safeco, Liberty Mutual or other insurers, only to receive virtually nothing significant other than a large privilege log? While the purpose of discovery is to exchange relevant documents or information which helps parties prove their cases, the clever and difficult attorneys hired by insurers have developed a knack for hiding and preventing the disclosure of crucial evidence pertaining to what really motivates and determines claims actions and decisions. In many cases, policyholders and their counsel can expect well-calculated discovery tactics which lead many to simply give up or think that the effort will delay the case for too long a time.

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Learning Obligations of Good Faith Insurance Claims Conduct and Litigation Strategies Through Safeco and Liberty Mutual Examples

Safeco Insurance Company cancelled depositions in a Texas insurance litigation matter yesterday. So, we spent the day working on Safeco and Liberty Mutual Insurance Company discovery and networking with other consumer attorneys who are helping clients with Safeco and Liberty Mutual claims problems. The collegiality of policyholder attorneys helping each other is refreshing. The Texas plaintiff's bar is very good at this.

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Civil Remedy Notice Requirements for Florida Bad Faith Claims are Tested

Dennis Wall's weekend post, Florida Civil Remedy Notice Insurer Violation Holding: "Sufficiently Specific" Requirement, raises an important issue concerning bad faith cases in Florida. While the Florida Supreme Court ponders common law obligations of good faith in a first party context, as discussed in A Confusing Oral Argument in QBE vs. Chalfonte Baffles the Florida Supreme Court Regarding First Party Bad Faith, a raging legal battle ensues in many statutory bad faith actions because insurance companies complain that civil remedy notice of violation is not sufficient.

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Florida Southern District Court Upholds Condominium Association's Right to Bad Faith Discovery

(Note: This Guest Blog is by Corey Harris, an attorney with Merlin Law Group in the Tampa, Florida, office. This is part of a series he is writing on post-loss duties). 

In Florida, discovery in breach of contract actions usually centers around the mystical “claim file” which insurers guard more closely than their first born child. As most who read this blog already know, the “claim file” has been held to be generally protected by Florida courts, and usually undiscoverable in a breach of contract action.

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Safeco and Liberty Mutual Wrongful Claims Practices Montitored Full Time By Vivian Persand

Safeco and Liberty Mutual Insurance Company claims practices impact the lives of millions of claimants. Over the past several months, we have been coordinating efforts with others to learn why so many of the claims are paid slowly or not for the amounts which claimants have demanded. This has been a national effort and a relatively enormous project for any one person with other matters to attend. Some prior posts have alluded to this effort we have initiated:

Safeco and Liberty Mutual Claims Practices Questioned on a National Basis: Policyholders Organize Against Wrongful Claims Practices

Should Liberty Mutual and Safeco Insurance Company Customers Expect Great Rates for Poor and Wrongful Claims Performance?

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Court Finds That an Agent's Bad Manners and Technical Violations of Procedures and Rules Does Not Establish Bad Faith

Allstate Indemnity Co. v. Shoopman
Docket No. 09-cv-0083
(E.D. Ky. February 11, 2010)

In this case, the Shoopmans’ home was substantially damaged by fire. After they filed a claim, Allstate investigated the causes of the fire and suspected the fire was the result of arson and that an “insured person” was involved in the arson and/or concealed or misrepresented material facts relating to the loss. Allstate filed an action, asking the Court to declare that the Shoopmans are not entitled to coverage under their homeowners policy. The Shoopmans filed a counterclaim, alleging violations of the Unfair Claims Settlement Practices Act (“UCSPA”) and the Kentucky Consumer Protection Act (“KCPA”), for bad faith in handling their claim. At issue in this opinion was Allstate’s motion for summary judgment. 

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A Confusing Oral Argument in QBE vs. Chalfonte Baffles the Florida Supreme Court Regarding First Party Bad Faith

Florida Supreme Court justices seemed as bewildered as I when policyholder's counsel explained last Thursday that he was not arguing a "bad faith" case. I will be the first to say that a "bad faith" case is really a lack of "good faith" case since the standard is whether the insurance company breached the obligation of good faith and fair dealing. While I understand what the very accomplished appellate attorney, Bruce Rogow, was trying to argue, I wish his argument had been more simple and to the point because he confused me. I am afraid he may have alienated the Court with his very esoteric argument about a good faith breach of contract issue in a first party insurance situation.

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Failure to Have Specific Written Claims Standards is Bad Faith

An insurance claims blog, The Claims Spot, sponsored by an insurer claims consulting firm, Lanzko Consulting, made a point that the failure to have specific written claims standards could lead to a claim of bad faith. This is the same finding I suggested in Should Insurance Companies Have Claims Manuals Explaining Procedures and Standards for Adjustment?:

From a policyholder's advocate viewpoint, I think an insurer would be crazy not to have a claims manual or claims procedure guidelines. Most state unfair claims trade practice laws generally require insurers to adopt and implement those standards and procedures.

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The End of a Year, an Eight Year Bad Faith Case and People Whose Lives We Touch

I am writing this flying back to Tampa from Indianapolis following an arduously long and contentious bad faith case that our firm has been involved in for eight years. It is cold and snowing in Indianapolis as we leave. Our clients, co-counsel, opposing counsel, judge, special master, and opposing insurance claims managers are all smiling despite one side paying more than what could have settled the matter long ago and our side wondering if we settled for far too little. Such is the nature of insurance bad faith lawsuit resolution.

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Should Liberty Mutual and Safeco Insurance Company Customers Expect Great Rates for Poor and Wrongful Claims Performance?

Imagine if you were a corporate Risk Manager that selected Liberty Mutual or Safeco and the insurer did not pay fully or promptly on a claim. What would you say to your CEO after that happened? Your job should be at risk if you could not answer that question.

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Does Citizens Management Think of Itself as a Private Insurer Rather Than a Governmental Entity?

A governmental entity is fictional in the sense it is a creature created by law. Corporations are similar, but they may act for personal gain, whereas governmental entities are supposed to act "for the people." Citizens Property Insurance Corporation appears to claim in court arguments that it is a governmental entity. Yet, when it comes to acting as an insurer, it certainly wants to be free of governmental constraints.

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Citizens Property Insurance Corporation is Shielded by Sovereign Immunity from Bad Faith Claims

In a blow to policyholders, Florida’s Fifth District Court of Appeals found that Citizens is not subject to bad faith lawsuits. The Court concluded:

In summary, we hold that Citizens is immune from first-party bad faith claims pursuant to section 627.351(6)(r)1. Likewise, we hold that Citizens is not subject to bad faith liability under section 624.155(1)(b)(1), as that statute is not applicable to it.

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The Examination Under Oath is Over: What Now?

(Note: This Guest Blog is by Robert Reynolds, an attorney with Merlin Law Group in the Coral Gables, Florida, office. This is the tenth of a thirteen part series he is writing on examination under oath). 

 “How did I do?” and “What happens next?” are the two predominant questions posed to me after my clients finish examinations under oath. Both are very good questions. In fact, what does happen with the claim after an EUO? What actions should policyholders and public adjusters take after an EUO? First, oftentimes during the examination, information such as the names and numbers of handymen or documentation, like an invoice for a handyman, is brought up for the first time. In that case, the public adjuster’s and policyholder's task is the same: gather the information or documents and forward to defense counsel immediately! And I can not stress this enough: PAs should consider it one of their primary responsibilities to navigate through the post-loss obligations as quickly as possible. For in order to get a claim paid, invoke appraisal, or file a lawsuit, there must be an adequate exchange of information through the post-loss obligations for the carrier to make an independent assessment of the loss. Hence, wading through the quagmire of post-loss requirements is of utmost importance.

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Allstate Loses Claims Core Process Redesign Trial

Allstate Insurance Company lost a bench trial involving the claims practices employed in its Claims Core Process Redesign program first implemented in the 1990’s. The findings by the trial court are significant because the Court indicated that those claims practices violate standards which are routinely violative of unfair trade and claims practices in most of the states. The findings indicate these were done as a general business practice.

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Good News for State Farm--Maybe

While taking the deposition last week of a Pilot Catastrophe flood adjuster that was a former State Farm claims representative, I was thinking about some recent good news for State Farm. The first had to do with a Palm Beach Post report concerning State Farm possibly continuing to write insurance in Florida. The second had to do with a Hurricane Katrina jury verdict in Gulfport, Mississippi.

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Safeco and Liberty Mutual Claims Practices Questioned on a National Basis: Policyholders Organize Against Wrongful Claims Practices

Suppose you knew that your insurance company had started a new claims practice program called “Quantum Leap” to increase corporate practices by making certain no claim was overpaid—would you buy that insurance? Would you feel peace of mine if you knew that secret program was in place and had such a claims philosophy?

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Florida's Third District Rules When a Bad faith Claim Can be Filed Following Appraisal

(Note: This Guest Blog is by Ruck DeMinico, Knowledge Manager with Merlin Law Group).  

In State Farm Florida Ins. Co. v. Seville Place Condominium Ass'n, Inc., No. 3D08-2538, ___ So. 3d ___ (Fla. 3rd DCA, October 14, 2009) Florida’s Third District Court of Appeal held that an insured could amend their complaint to add a bad faith claim after coverage was admitted by the insurer and an appraisal award had been entered, but before final judgment. 

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Federated's Claims Handling Problems

(Note: This Guest Blog is by Kelly Kubiak, an attorney with Merlin Law Group in the Tampa, Florida, Office).

Some insurance companies feel that although they may not have investigated a Florida loss promptly during the time period Florida suffered successive hurricanes, the companies have an excuse due to the vast amount of claims.

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Cutting Edge Thoughts About Insurance Claim Settlement and Trial from Don Bauermeister

When somebody starts talking with you over dinner about which part of the brain makes you worry that something bad may happen to you and talks with sentences that seem to have "cognition" interspersed frequently with "cortex," you know to skip cocktails. The person speaking with me was Alaska attorney, Don Bauermeister. He is a person of study and reflective brilliance. We discussed how the techniques of insurance claim settlement and trial presentation can be studied and implemented for the purpose of helping our policyholder clients.

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Speech Tips Proving Bad Faith Insurance Company Claims Practice and Patterns

After my presentation this morning at the National Institute of Insurance Bad Faith, some attorneys in the audience asked that I publish the "simple steps" I gave them. Here they are for all policyholder attorneys to consider and use to help their clients:

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Insurance Companies Have a Good Faith Obligation to Share Evaluations of Damage and Engineering Reports With Their Customers

Imagine a situation where a butcher sliced some meat you ordered, weighed your cut, and then told you that you owed $43.79—but refused to tell you how he calculated the price. Would you simply agree and pay the butcher? Of course not. But this is what happens all the time when insurers refuse to turn over engineering reports or honestly explain how evaluations of damage were arrived.

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What is a Bad Faith Claim? Or, When Does an Insurance Claim Wrongfully Handled Become a Bad Faith Claim?

I was asked this question by a public insurance adjuster after a "top secret" settlement conference with a major insurer in Houston last night. It is an excellent question, and I will give some general guidance.

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Event Cancellation Insurance and the Michael Jackson Tour

Following up on yesterday’s post, What does a Property Insurance Coverage Policyholder Lawyer Think About the Day After a Def Leppard Concert?, there has been some debate in the insurance press regarding the 2009 Michael Jackson Tour. Phil Gusman has three articles in the National Underwriter Property & Casualty on the topic: Will Insurers Pay For Jackson’s Concerts?; Michael Jackson’s Death Raises Event Cancellation Issues; and Insurers Could Question Jackson Pre-Concert Physical Results. Based on the articles, Jackson would have had a physical examination as a requirement of the insurance.

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What does a Property Insurance Coverage Policyholder Lawyer Think About the Day After a Def Leppard Concert?

How about, “Where’s the Advil?” My wife commented Friday night that all my “edgy” friends must also enjoy this genre of rock because the concert was sold out. Just as she made that remark, a thunderstorm struck. Being the nerdy insurance coverage lawyer that I am, and even though my thoughts were straying just a little at the time with the rather bizarre visuals that accompany a Def Leppard concert, I thought, “if the power cut off and the concert cancelled, would there somehow be coverage afforded under an insurance policy?”

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Insurance Bad Faith and Settlement Institute at Wynn Las Vegas, August 26-28, 2009

I will be attending and speaking at a very interesting seminar for attorneys regarding wrongful insurance claims practice at the Wynn Las Vegas on August 26-28. The 360 Advocacy Institute is sponsoring the "Insurance Bad Faith and Settlement Institute." I agreed to attend after speaking with Richard Slawson about having nationally recognized presenters who will talk about their perceptions of what cutting edge "bad faith" really means to attorneys who deal with insurance companies.

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Bad Faith Claims of Delayed Payment Can Be an Independent Basis for Bad Faith Even if Partial Denial is Correct

Claim delay and failure to timely pay undisputed benefits are the most frequent complaints of policyholders. Many understand when an insurer cannot pay legitimately disputed amounts following an honest, prompt and thorough good faith investigation. But what happens when portions of a loss can be paid but are not for reasons that are not based on good faith?

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Should the Rust Family Stay in State Farm's Power and Ownership Given the Recent Record of Policyholder and Corporate Citizen Ethics

State Farm lost its most significant claims case while Ed Rust Jr. was the "owner/manager" of State Farm. Ed Rust Jr. was the person who ultimately decided that thousands of State Farm policyholders would be underpaid or denied benefits in Mississippi. He is the chief corporate leader of State Farm Mutual, the corporation that allows its wholly owned subsidiary, State Farm Florida, to essentially lie about its financial situation. Everybody—especially Rust--knows that State Farm Florida is paying millions that would otherwise be profits to State Farm Mutual. I suspect a number of highly qualified agents and claims adjusters wonder why there has been no change in the top management for two generations. After all, in the United States, we believe in earning leadership rather than being born into it.

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The Obligation of Good Faith Claims Handling and Policyholders' Perceptions of Why it Does Not Happen

"How did you come up with that amount for my (or my client's) claim?" I was thinking of that question while taking the deposition of an Allstate corporate representative in an Indiana claims practice case, and how an insurance adjuster should honestly answer it. It is the same question millions of other policyholders, public adjusters, and attorneys ask insurance company representatives every day.

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Two Recent Florida Cases on Prejudgment Interest

In the last week, two Florida cases have been released which discuss prejudgment interest.

In Sunshine State Insurance Co. v. Davide, 34 Fla. L. Weekly D1422a (Fla. 3d DCA 2009), Florida’s Third District Court of Appeal held that when an insurer erroneously withholds a portion of a payment due, the insured is entitled to prejudgment interest on the amount not timely paid from the date the payment became due under the policy, not from the date the property was damaged. As I will explain at the end of the case summary, this case applies only to pre-2007 claims. On July 11, 2007, consumer friendly legislation took effect which would have provided Davide with a statutory right to interest from the date Sunshine received notice of the claim.

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Bad Faith Insurance Litigation Group Meets July 27, 2009

Policyholder attorneys should make a point to attend the day-long meeting of the Bad Faith Insurance Litigation Group which will be held on July 27, during the American Association for Justice Annual Convention in San Francisco. I Chaired this Litigation Group over a decade ago and regularly return to the meetings and learn information from colleagues helpful for my clients’ cases. If you represent policyholders and take your professional development seriously, this is a group you have to join--it makes you a better advocate for your client.

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Property Insurers Have An Obligation To Investigate All Facts Supporting Coverage

An attorney from another law firm asked me whether an insurer is obligated to investigate facts supporting coverage in a property insurance coverage dispute. It is common for colleagues to share information and help when they can. It seems that the more one shares, the more one receives --usually with compound interest.

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David Berardinelli's Fight Against Allstate's Claims Culture

David Berardinelli made a presentation at NAPIA's Convention on Friday. His topic, "From 'Good Hands' to Boxing Gloves: How Allstate Changed Casualty Insurance in America," was an excellent and updated version of a speech I have seen before. Many of his points are important to understanding why the claims culture has changed so much over the past twenty years. Sadly, part of the story he tells reflects the greed of some executives in the financial industry.

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Common Law Good Faith Duty Before Florida Supreme Court

The issue whether Florida will join the majority of states recognizing an insurer's duty of good faith at common law is squarely before the Florida Supreme Court. In Citizens Property Ins. Co. vs. Louis Bertot, the Third District Court of Appeal noted the issue before it:

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Objectionable Senate Language Struck From Final TWIA Bill

Another day, another twist as the TWIA / Windstorm bill winds its way through the Texas legislature.

In its latest incarnation, the Windstorm bill, now found in HB 4409, does not contain the language that would have stripped consumers of the ability to bring an action under Chapter 541 against Texas Windstorm Insurance Association (TWIA) for wrongfully denying or delaying payment of claims.

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Charles Miller's Article Is A Must Read Regarding a Claims Practice Expert's Value in Insurance Cases

Charles Miller is one of the most hardworking and dedicated students of American claim practices today. He recently published an article in the Connecticut Insurance Law Journal regarding claims practice testimony in bad faith cases. For practitioners, it is a must read.

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TWIA Bill Moves Along in Bizarre Manner

An article in the Austin American Statesman, Late surprise: Windstorm insurance passes, provides insight regarding the ethics of some in the Texas legislature. Most would agree that laws and rules are to be followed, but maybe that does not apply to the Texas Senate:

“By Senate rules the vote was to have occurred before midnight Wednesday, but a Senate sergeant at arms unplugged the clock at the back of the Senate just before midnight.

By a 27-4 vote, senators voted to amend House Bill 4409 to include the provisions of Senate Bill 14, that was passed in April to address the looming crisis in the Texas Windstorm Insurance Association.

“This is our last hope to be able to work on this issue,” said state Sen. Mike Jackson, R-LaPorte, the Senate sponsor of the House legislation.

For nearly a half hour, during the debate on the issue, the Senate clock read 11:58.”

Our understanding is that the anti-consumer language is not included, but the version on the Web site has the bad language and struck the consumer protections. It is buried at page 47 of 84 of the pdf version.  We will keep those in Texas posted on the bill.

Texas House Representatives Pass Bad Insurance Bill They Have Not Read

The legislative process has been called something akin to watching sausage being made. In Austin last night, it was very old and molded meat as the ingredient. The story was reported by the San Antonio Express News:

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What TWIA Policyholders Need to Do Now to Stop the Bad Legislation

This morning’s post, Proposed TWIA Law Smacks Hurricane Ike Claimants, deserves follow-up and some suggestions for action. I am no politician, but I encourage everybody to participate in our process of government. It is the American way, and I am convinced that many positive changes happen because some of us speak our minds about important matters.

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Proposed TWIA Law Smacks Hurricane Ike Claimants

Why do some elected representatives kick the people who voted for them and pander to insurance companies? Tina Nicholson forwarded me a bill that has passed the Texas Senate that guts all consumer protections for TWIA policyholders.

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QBE Insurance Company Bad Faith Case Moves Forward

Amy Boggs has an interesting case against QBE Insurance Company which has recently moved from the contract portion of the case to the claims practice a/k/a Bad Faith case. The condominium client we represent is The Dorsett House Condominium Association which was damaged from Hurricane Wilma. QBE Insurance Company insured many condominiums in Florida and has been the subject of much criticism. It recently lost a trial where the verdict on the contract damages was over $20 million.

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State Farm Whistle-Blower Suit Regarding Altered Expert Reports Continues

There are still a number of Hurricane Katrina cases we are actively litigating in Mississippi. One of the cases being followed closely by Slabbed is the Qui Tam litigation, brought by the two Rigsby sisters that worked for State Farm following catastrophes. The Rigsbys claim that the federal government paid more in National Flood payments than what was owed because State Farm altered engineering reports and made outcome oriented adjustments, which maximized flood related damaged so that the amounts paid under State Farm's policies would be minimized.

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Texas Does Not Allow Bad Faith Cancellations

We have received a number of questions following Hurricane Ike regarding cancellation of insurance policies. Most of the time, the reasons for cancellation are legitimate. Sometimes, the cancellation is based on mistakes of facts. Once in awhile, the cancellation is based on a bad motive and leaves the policyholder in a very difficult situation. 

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Former Claims Supervisor Confirms Insurance Companies Wrongfully Delay and Deny Legitimate Claims

Richard Dietz, a former claims supervisor with Farmer's Insurance Group, has taken to the airwaves to confess the sins of his former employer, co-workers and himself. His video is being broadcast in the state of Washington in support of a consumer protection referendum which would provide financial penalties for insurers that wrongly delay or deny claims.

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Slabbed Reports on a Blockbuster State Farm Bad Faith Case

This week I noted the recurrent problem of outcome oriented insurance company claims conduct in Adjusters Cannot in Good Faith Rely Upon Biased or Outcome Oriented Opinions. In Does It Stay or Does It Go? State Farm's Assault on Florida, I then noted a finding regarding State Farm's fitness to conduct insurance which stated:

"State Farm’s actions raise serious questions regarding the fitness and trustworthiness of its officers and directors to engage in the business of insurance."

State Farm is challenging that finding by asking for an administrative review.

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A Few (four, and there are more) Suggestions From One In the Muck of 2009 Insurance Claims and Controversies

Most insurance opponents find it amusing when I explain how many places I have been in a week. If they only knew how many matters I have "touched" in a day they would fully appreciate how hard I work to protect policyholders. This morning at breakfast, a Zurich attorney asked about my daily schedule and I responded as I normally do, that I am "busy." The truth is that I was up at 5:45 am, in Tampa, flew to Destin, Florida, and picked up a client which lead to strategy on her case, then on to New Orleans where I met with new potential clients, met with the Zurich counsel, went to a Condominium Conference, worked on the paperwork of a seven figure hotel settlement, etc.,---- I am in the "muck" of insurance disagreements and want to help, which is why you should listen to the following suggestions.

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Adjusters Cannot in Good Faith Rely Upon Biased or Outcome Oriented Opinions

Would you expect Americans to get a fair trial in Iran? Probably not, because most would believe that the judge and jury would rule against Americans no matter what the evidence showed. Many policyholders first call our office while waiting for a conclusion from the insurance company's expert. Usually, the expert becomes involved after the policyholder complains about the insurance adjuster’s first conclusion. The policyholder, now worried about cementing an already bad situation with a bad finding from an alleged expert, calls to see how we can help.

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Policyholders Buy Insurance for Peace of Mind and Not Economic Advantage

Modern insurance is a financial product that was historically developed overseas rather than in the United States. Many insurance contract legal principals were also first developed by English Courts. Accordingly, reading how the theory of insurance law has developed outside of the United States can be enlightening and helpful to American insurance attorneys, adjusters and consumers interested in this topic.

Malcolm Clarke, a professor of Commercial Contract Law at Cambridge has written a splendid insurance law book, Policies and Perceptions of Insurance Law in the Twenty-First Century (Oxford Univ. Press 2007). His work should be in the library of and cited by all policyholder attorneys because his explanations of insurance are very helpful to consumers of insurance.

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Increased Insurance Company Profits Should Never Be at the Cost of Good Faith Claims Handling

I was recently retained by a hotel management company regarding problems associated with their Hurricane Ike insurance claim. Yesterday, during an Examination Under Oath taken in that matter by Liberty Mutual Insurance Company, the CEO of the management company handed me an article indicating that the property and casualty insurance company had a profitable year, despite the economy and catastrophes such as Hurricane Ike. He had previously thought the insurer’s slow and low payments might be the result of economic difficulties. Even large corporate clients like the hotel wonder why they must hire an attorney just to get what the insurance company owes them.

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Insurance Lobbyists are Winning the Consumer Protection Battle

The April 6 Edition of BestWeek ran a story, Insurers Have Faith in 'Bad Faith' Victories, which indicates insurance companies are winning the legislative battle against consumer protection statutes. The story notes that the insurance industry's lobbying propaganda claims that consumer protection statutes make insurance more costly at a time when people can least afford it.

But how affordable is "cheap insurance" that does not pay or pay on time?

Insurers are using the premiums paid by their customers to sponsor pro-insurance industry laws that do not hold insurers accountable when they wrongly delay or deny payments. The same premiums pay for lobbyists to do everything they can to defeat proposed legislation that provides meaningful remedies to customers who have been harmed by an insurer's shoddy claims practices.

Last year, Washington passed laws that made it unlawful for insurers to "unreasonably" deny insurance claims, and allows treble damages when an insurer does so. The Washington Insurance Commissioner stated "the law is encouraging insurers to be more responsible."

What those insurers want are consumer protection laws with no teeth. They want illusory laws that mandate "good faith" claims handling without meaningful accountability. That type of law would be akin to prohibiting murder, but not giving the police the power to make an arrest.

Honest insurers and those that act in good faith should have no problem with strong consumer protection laws. Those companies already play by the rules. The only reason insurers would lobby against strong consumer protection laws is because they want to cheat their customers. This forces otherwise good and honest carriers into dishonest practices so they can compete. A legal system that fails to hold entities and people accountable for breaking rules is tantamount to a society without rules.

The Proposed Federal Charter Legislation Should be Named: "The Anti-Consumer Insurance Act of 2009"

If you love dealing with your group health insurance bills and claims, you will be overjoyed with the new legislation proposed in Congress allowing property insurance companies to apply for a Federal Charter. This proposed legislation is the most unfair and anti-consumer federal legislation filed in recent years.

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Structural Damage Claims Caused by Wind Apparently Mean a Fight with TWIA and other Texas Insurers

My posts which discussed the roof damage claims denied by TWIA (See Internal Texas Windstorm Roofing Claims Memo Explains Damage is Not Covered, The TWIA Roof Damage Memo: Checking Basic References to Resolve Adjustment Questions, Roof Repair Methods Prove TWIA is Wrongly Denying Roof Claims, and "Physical Direct Loss" Caselaw and TWIA's Roofing Memo) resulted in a number of comments. The author of the internal TWIA memo is Reggie Warren. He is in TWIA’s claims management of TWIA and gave powerpoint presentations to Hurricane Ike catastrophe adjusters. We are in the process of collecting as much information as possible about Mr. Warren, since he appears to set TWIA’s claims policy.

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Texas Property Insurance Claims Deadlines and Bad Faith Statutes

The Windstorm Insurance Network held a symposium last week in Houston. Tina Nicholson of our firm and Shannon O'Malley from the Dallas office of the insurance defense firm Zelle Hofman made a presentation regarding Texas Bad Faith Law. I met Shannon when Zelle Hofman was defending Factory Mutual in the Port of New Orleans litigation following Hurricane Katrina.

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Spring Storms and Tornadoes in Mississippi Serve as a Reminder: Review and Update Your Policy for Overlooked Benefits

(Note:  This Guest Blog is by Deborah Trotter, an attorney with Merlin Law Group in the Gulfport, Mississippi office).

The spring storms and tornadoes that ripped through Mississippi, Alabama and Louisiana recently could be a preview of a devastating hurricane season. Policyholders should take the opportunity now to review their policy coverage.

One of the many things we learned from Hurricane Katrina, is that people often do not know the various insurance benefits available to them under their homeowners and/or business policies. And sadly, many insurance company adjusters do not feel obligated to inform policyholders of all of the policy benefits available to them.

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Insurers Using New Claims Handling Tricks To Deny Payment

(*Note:  This Guest Blog is by Jean Niven, an attorney in the Tampa office of Merlin Law Group).

Hurricane season is fast approaching, leaving coastal residences and businesses vulnerable to the whims of Mother Nature. Surviving natural disasters should not be just a warm up to the difficulties encountered in filing an insurance claim. The purpose of insurance is to provide peace of mind. When disaster strikes the insurer is tasked, pursuant to Florida law, with providing prompt assistance in the form of a competent adjuster who has the best interest of the insured as its first priority. Sadly, that scenario has become a fairy tale for many insureds. Instead of providing the friendly professional assistance advertised in TV commercials and on bill boards, the insured is frequently faced with obstructionist tactics designed to wear down even the most stalwart of personalities. This at a time when a person is most vulnerable and frequently has limited financial capability.

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Policyholder Relocation Expenses and "Direct Physical Loss"

(Note: This Guest Blog is by Mary Fortson, Managing Attorney at Merlin Law Group.)

Since Chip is on vacation, I figured it’s time to take the plunge and write on his blog. My initial concern had been whether I’d be able to come up with a topic. Chip is always so creative in his ideas and extremely thorough in his explanations that I imagined I would never be able to follow in his footsteps. However, when I read the blogs Chip had authored recently on TWIA and the concept of “direct physical loss”, ("Physical Direct Loss" Caselaw and TWIA's Roofing MemoRoof Repair Methods Prove TWIA is Wrongly Denying Roof ClaimsThe TWIA Roof Damage Memo: Checking Basic References to Resolve Adjustment QuestionsInternal Texas Windstorm Roofing Claims Memo Explains Damage is Not Covered), I realized that was a great topic and that I’d like to comment on that concept as well.

Chip’s blogs made me recall a very interesting case that he and I had worked on in Florida several years ago where another well-known insurer, State Farm, had tried to avoid paying on a part of a claim by denying that a “direct physical loss” could be claimed. It’s interesting how creative insurance companies can be when it comes to arguing about whether they should be paying on a loss.

The case was Three Palms Pointe, Inc. v. State Farm Fire & Cas. Co., 250 F. Supp. 2d 1357 (M.D. Fla. 2003), aff’d 362 F.3d 1317 (11th Cir. 2004). In our case, a condominium association had sued State Farm when that insurer had refused to pay the relocation expenses of the condominium residents, even though the process that was necessary to repair the damaged building was so extensive that the residents absolutely needed to move out of their units. In fact, there were life/safety reasons requiring the relocation of the residents that everyone agreed existed. The argument to the federal district court involved several issues, which included the question of whether the concept of a “direct physical loss” had been implicated when considering the resident relocation expenses. State Farm conceded that construction expenses and expenses to move personal property were covered under the condominium association’s property insurance policy, but argued that the relocation of the residents was a “personal and collateral” expense that was not related to a “direct physical loss”.

In analyzing the situation, the district court judge cited Florida case law that recognizes a “direct physical loss” includes losses that are necessarily more extensive than just the damage to the structure or membrane of the building, and can include other, somewhat intangible things. In fact, as recognized by Judge Moody, the concept of a “direct physical loss” is not defined in the insurance policy, and it is necessary for a court, when interpreting what a policy provision means, to give the benefit of the doubt to the insured in such a situation. Ultimately this judge determined that the important question to consider was whether the reasonable and necessary repair costs included the cost to relocate the residents. The district judge answered that question as a definitive “yes”, and entered judgment in favor of the insured condominium association. State Farm was not willing to accept that decision, and ultimately appealed the ruling to the federal appellate court, which also found in favor of the policyholder.

I was very proud to have worked with Chip Merlin on the Three Palms Pointe case, and to have successfully advocated for our policyholder client. It is a shame that insurers still argue the concept of “direct physical loss” as a way to avoid paying the amount owed on a claim. But as the wealth of case law that Chip explained to his readers shows, this insurance policy provision does not offer insurers the “out” they may hope to find. 

-Mary Fortson

State Legislators React to Bad Faith Claims Practices

We all know that the insurance industry is one of the biggest lobbyists around. However, as Brian Albright’s recent article, New legislation challenges ‘bad faith’ claims practices, notes, New Jersey, Connecticut and Montana are considering legislation that significantly improves consumers’ legal rights against insurers who act in bad faith. Colorado is considering legislation that could prohibit insurance companies from rewarding employees for making claims determinations against their customers. Let’s hope this is a trend, and that legislators throughout the country find the integrity to enact similar legislation.

Roof Repair Methods Prove TWIA is Wrongly Denying Roof Claims

Previous posts highlighted TWIA's secret internal memo (Internal Texas Windstorm Roofing Claims Memo Explains Damage is Not Covered and The TWIA Roof Damage Memo: Checking Basic References to Resolve Adjustment Questions) which wrongly orders denial of coverage for roofing damage. In response, we received a technical manufactuer's bulletin from a certified roofing contractor which helps explain why this is factually a covered loss.

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The TWIA Roof Damage Memo: Checking Basic References to Resolve Adjustment Questions

The post from this morning, Internal Texas Windstorm Roofing Claims Memo Explains Damage is Not Covered, raised a number of interesting methods to research this coverage issue. Many risk managers and public adjusters will simply call me to get a quick opinion regarding many day to day coverage issues. I thought it might be interesting to see what adjusters may have in their basic training materials to answer the questions raised in the memo. I have no idea if the TWIA claims executives looked at any reference materials. I hope they authored the claims memo in ignorance, because the opposite poses a different set of problems.

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Internal Texas Windstorm Roofing Claims Memo Explains Damage is Not Covered

The independent adjusters for Texas Windstorm Insurance Association may end up being some of the best witnesses for policyholders in the litigation that is starting. The desk TWIA adjusters in Austin are not listening to them and do not trust them to determine what is damage and what is not.

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Will Insurance Companies Also Agree to Pay for Breaking the Rules?

“Don’t complain about the snow on your neighbor’s roof when your own doorstep is unclean.”

Confuscious

 Policyholders guilty of insurance fraud need to be held accountable and pay a penalty. Who disagrees with that?

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Protecting the Blown-Away Hurricane Dolly and Ike Policyholders: Discussions of Texas Hurricane Insurance Claims Practices

If you want to find a bunch of irate policyholders with plenty of stories to tell, hang out with Tina Nicholson and Javier Delgado in our Houston office. Commercial and residential policyholders have had enough frustration trying to do it themselves and are seeking legal counsel to fight the delays and denials from their insurance carriers. Anger at the insurance company and the adjusters working their claim is the prevalent emotion. Over the next several weeks, I plan to write much more on Texas property insurance law and protection it provides because Texas is the hottest new venue in the insurance litigation war. We are in the middle of it.

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Claim Delay, Claim DeniaI, and Underpayment Issues Dominate Consumer Complaints About Insurers

The National Association of Insurance Commissioners released its Top Insurance Complaints for 2008. Poor claims service is the primary reason customers complain about their insurance companies. More than half of all complaints about the service or actions of an insurance company concern claims issues.

Here are the top five reasons with percentage to total complaints:

Claim Handling Delay 19.4%
Claim Handling Denial 18.43%
Claim Settlement Unsatisfactory 14.27%
Claim Handling Other   6.01%
Underwriting Premium and Rating   4.74%


 

Broussard's Bad Faith Decision Impaired by the Mississippi Supreme Court

Fonte vs Audubon Insurance Company, is an important win for policyholders against the arbitrary adjustment of insurance claims. The following is significant language pertaining to the wrongful claims practice to which the policyholders were subjected:

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Experience and Passion Count When Selecting Insurance Lawyers

Nowdoucit from Slabbed wrote a comment to my post, Surplus Lines Insurers, Sinkholes, and the Law of Mars, concerning the selection of lawyers:

"The more cases I read, the more convinced I become of the importance of retaining an attorney experienced in insurance claims litigation - better yet, experienced and successful.

The case you cited, Chip, is a different but compelling example of the difference that can make."

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Insurance Company Experts Are Often Biased And Outcome Oriented

Our firm has friends in the insurance industry and other sources of information who have privately provided evidence of wrongdoing by insurance companies. On more than one occasion, documents evidencing wrongful insurance claims conduct have appeared on my front door or in unmarked mail with anonymous notes asking that the information be disseminated. Sometimes, the proof of the current secret claims warfare against policyholders is provided to us by the insurance industry itself. We received such proof last week in an email.

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Rules Of Good Faith Claims Handling

This post follows yesterday's discussion regarding good faith. I am about to take a claims adjuster's deposition in Manhattan at the time I am writing this. I will ask a series of questions regarding exactly what good faith in claims handling is.

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Bad Faith Litigation Meeting And New Orleans Party

There is nothing like combining business with pleasure. I suppose if your business is fun, you are always having a party at work. Today, I am meeting with my bad faith insurance attorney colleagues. Tonight, I will celebrate the Port of New Orleans litigation with my client, co-counsel and legal staff.

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Hurricane Ike And Dolly Windstorm Symposium

The Windstorm Insurance Network is sponsoring a special Texas Windstorm Insurance Symposium. It will be a one day event on April 2, 2009, at the Hilton Hobby.

The final seminar schedule should be out shortly, but it promises to be a very lively presentation. Wind versus water fact and legal issues will be analyzed. Tim Marshall, of HAAG Engineering, is going to make a presentation. Bad faith, appraisal procedures and law, and many other topics with a Texas twist will be part of this one day insurance event.

Mark your calendars and register at the Windstorm Insurance Network web site.

 

Fair And Balanced

Nobody calls my office telling me what a great job their adjuster has done to fairly maximize their recovery in a prompt manner. Why should they? Risk managers, property managers, insurance agents, attorneys, public adjusters and policyholders, generally call our firm because they need help with claim delay or a denial. Their stories usually have derogatory, but colorful, language describing the insurance company representatives.

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Covering Up Wrongful Conduct--Are Consultants Telling Corporate Clients To Act Like The Mafia?

Crooks operate in secret and often use code language to avoid prosecution. Most of what they do is never written down in order to avoid detection. Even when speaking among themselves, they will use code words so the police cannot easily follow the plan of criminal conduct. Maybe these mobsters should sign up for the class being offered by the Medical Technology Learning Institute which is entitled, Dangerous Documents: Avoiding Land Mines in Your FDA Documents and Emails.

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Citizens And TWIA Bad Faith Exposed

Something is rotten in Florida and Texas regarding the manner Citizens Property Insurance Corporation and Texas Windstorm Insurance Association (TWIA) are treating their customers. Rotten because both are breaking obligations they owe to policyholders. Somebody needs to be held accountable because claims management is condoning, if not initiating, the wrongful behavior.

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