Knowledgeable and creative public adjusters can be worth their weight in gold to policyholders. This is another lesson from the case cited1 in yesterday’s post, Insurance Claims Manager Tries to Teach Public Adjusting Firm a Lesson—Does State Auto Have an Ethical Claims Problem. The remaining contract dispute involved an issue about the period of restoration, which the insurance company field adjusters and the public adjuster agreed upon until State Auto’s claims manager became involved in the case.
