I have previously blogged about the decisions coming out of the United States District Court of Arizona in the Barten v. State Farm case. Recall, my Barten blogs have largely concerned State Farm’s corporate profit augmentation programs, whether the programs are called ACE or something else. Well, good orders just keep coming out of the Barten case. As discussed in greater detail below, State Farm continues to try to come up with every possible reason under the sun for not producing ACE or ACE-related documentation to Barten; but, thankfully, the District Court of Arizona continues to take a stance against State Farm’s maneuvering.


Continue Reading State Farm’s ACE Program

Tod Hindin is a Los Angeles attorney that I was fortunate enough to meet in the 1990’s. He was one of the most successful claims practice attorneys in the country at the time. His landmark case against State Farm secretly settled during trial.


Continue Reading Hindin v. State Farm – The Landmark Claims Practice Case That Few Know About Finally Ends

I have twice blogged about court orders coming out of the United States District of Arizona Court’s Barten v. State Farm case. Well, time to talk about another great Barten decision hot off the press. By order dated January 31, 2014,1 United States District Judge Cindy Jorgenson upheld the spirit of Federal Rule of Civil Procedure 26(c).2


Continue Reading Timing of Motions for Protective Orders and State Farm’s ACE Program

State Farm was a topic of my speech yesterday at the First Party Claims Conference when an audience member, and then half the room, said State Farm was refusing to accept emails about claims. I am certain many otherwise mature State Farm claims employees must be embarrassed by this unique bad faith claims practice.


Continue Reading State Farm Returns to Stone Age and Refuses Email Communication

In Florida, when a policyholder reports a sinkhole loss, carriers are required to conduct a subsidence investigation. The purpose of this law is to protect Floridians’ lives and property. In this situation, policyholders are concerned damages to their properties are getting worse, and it is common for them to fear the worst, a catastrophic event.


Continue Reading State Farm More Concerned With Its Own Interests Than Policyholder Safety

An insurance customer who has a loss is often treated as a threat by the insurance company. Claims managers and managers of claims managers are often to blame for creating a claims culture in which their customers are treated as common criminals because the claims department wants to minimize benefits paid rather than fully indemnify its customers in accordance with policy terms. This unethical claims culture is alive and well in some insurance companies as exemplified in my post from last week, State Farm Guilty of Defamation.


Continue Reading The Insured Customer is Still the Customer After the Loss