The recent events by Demotech indicating that it may downgrade seventeen Florida insurance companies reminded me of the above scene from Casablanca. Florida’s Insurance Commissioner David Altmaier should try out for the role of the corrupt police Captain Louis Renault if the movie is ever remade.
Continue Reading Shocking! Shocking To Believe That Any Insurance Regulator Would Rely Upon Demotech

Yesterday’s post, Will Citizens Property Insurance Disputes Be Handled By Government Administrative Judges?, ended with the hope that Florida’s Office of Insurance Regulation would respond to Citizens request for an endorsement by looking out of policyholder interests. In a comment to the blog post, Mike Cappelli commented by saying that Florida’s OIR was a “rubber stamp.”
Continue Reading The Revolving Door Connecting Insurance Regulators with the Supposedly Regulated Insurance Industry

April Hall has it going on when it comes to cannot-miss restoration contractor conferences. While discussing her plans for the upcoming Storm Restoration Conference Seminar that will be held in Texas on January 29th to the 31st, she and I discussed the dangerous nature of smoke damage claims. This conversation was during the recent American Policyholder Association summit in Denver.
Continue Reading Smoke Damage Claims Are Dangerous! Attend the Storm Restoration Contractor Summit to Find Out More Details

Smoke damage claims are unique. Special claims training is needed to properly and safely adjust smoke losses. Most policyholders are entirely unaware of the personal dangers created by smoke. These claims are often overlooked and not reported due to ignorance.
Continue Reading Smoke Damage Claims—Are Insurers Handling Smoke Claims Properly and Trying to Reduce Smoke Coverage Through New Policy Language?

Insurance fraud is always wrong. It is especially wrong when the insurance company is defrauding its own customer. The American Policyholder Association (APA) has taken a bold step by hiring experienced insurance fraud investigators to review and investigate actions by insurance companies that are wrongful and fraudulent.
Continue Reading Is The Insurance Company Committing Fraud? Report It To The American Policyholder Association Professional Fraud Investigators

A preferred insurance contractor network or third-party administrator (TPA) is not the friend of the property insurance policyholder. As indicated in yesterday’s post, Policyholders, Restoration Contractors and Public Adjusters Should Be Concerned About Managed Repair and Third Party Administrators Working in Preferred Contractor Networks, Kevin Jones’ book, The Insurance Gods: How the Insurance and Restoration Industries Have Failed the Consumer, is a must-read for those wanting to more fully understand how TPAs work against policyholder interests.
Continue Reading Kevin Jones Explains Why TPAs and Managed Contractor Repair Networks Are Scams Against Policyholders

Rene Sigman gave what must have been a humdinger of a speech about an alleged “ethical preferred contractor network.” She called out other co-presenters at the conference who are part of this network for selling out to the insurance industry. An audience member later said that other speakers affiliated with this allegedly new way of “preferred contractor networking” said nothing to rebut Rene or left after she made her remarks. While there is more to that story and new network that is ripe for a blog, Rene properly understands that these preferred contractor systems still leave the insurance company in charge. Worse, there is a new intermediary, usually the Third-Party Administrator (TPA), whose owners only want to make profits by helping the insurance company cut costs.
Continue Reading Policyholders, Restoration Contractors, and Public Adjusters Should Be Concerned About Managed Repair and Third-Party Administrators Working in Preferred Contractor Networks

In this installment of Know the Regs to Use the Regs, we examine additional excerpts from the California Code of Regulations’ Fair Claims Settlement Practices, Sections 2695.4 and 2695. To read more about California Code of Regulations 2695.7 in a past blog, click here, and for California Code of Regulations 2695.9, click here.
Continue Reading Know the Regs to Use the Regs – a look at California Fair Claims Settlement Practices Regulations (10 CCR 2695.4 and 10 CCR 2695.5)

Underinsurance gaps are not good for policyholders or insurers. Colorado Insurance Commissioner Michael Conway said a lot during his brief appearance at the Rocky Mountain Association of Public Insurance Adjusters meeting on Thursday. In Colorado Insurance Commissioner Michael Conway Continues Efforts to Help and Assist Policyholders Impacted by the Marshall Fire, we applauded Conway for taking a very transparent and informative role about the insurance issues in Colorado. While stating that there are no easy answers to solve the underinsurance issue, he showed a deep understanding of the issue and promised to do something about it.
Continue Reading Colorado Insurance Commissioner Talks About the Underinsurance Problems in Colorado

The Rocky Mountain Association of Public Insurance Adjusters (RMAPIA) is holding a Spring meeting where I will discuss Safety and Valuation Issues Following Wildfire Losses. An article, Fire Investigator Health and Safety Best Practices,1 should be read by all adjusters and claims managers. While fire investigators will often be at the fire scene before adjusters and policyholders are allowed, most of the health dangers from a fire are still present for adjusters and policyholders after the fire.
Continue Reading Are Insurance Companies Doing Enough To Safeguard Adjusters and Policyholders Following Fire Losses?